Following October’s security incident, we introduced mandatory two-factor authentication (2FA) and shorter sessions to help protect your account and your guests’ data.
But some of you are being asked to sign in or enter codes too often. “Remember this device” currently resets when your internet connection changes. We’ve built a fix and will release it as soon as it’s ready.
After the update:
- Verification about once a month on a computer you use regularly—not every shift.
- Stay signed in through your working day, with a fresh login after 24 hours or a password change.
- A code when using a new computer or browser, or after clearing browser data.
- 2FA remains required for every staff account.
We know the interruptions have been frustrating. Thank you for your patience—we’ll post here when the improvement is live.
The FrontDesk Master team