We would like to inform you that due to an outage on Booking.com on March 24, some new bookings, modifications, and cancellations may not have been transmitted to FrontDesk Master.
We kindly ask you to check if the reservations made, modified or cancelled on Booking.com yesterday are present in your system. If you notice any missing bookings, please add them manually and ensure the correct Reservation ID is entered in the Reservation Details field.
If you have any questions or concerns, feel free to reach out to us at support@frontdeskmaster.com.
We would like to inform you that due to an outage on Booking.com on January 30 and 31, some new bookings, modifications, and cancellations may not have been transmitted to FrontDesk Master.
We kindly ask you to check if the reservations made, modified or cancelled on Booking.com on those dates are present in your system. If you notice any missing bookings, please add them manually and ensure the correct Reservation ID is entered in the Reservation Details field.
If you have any questions or concerns, feel free to reach out to us at support@frontdeskmaster.com.
Today we have released a new system update. Have a look at the features and fixes below and stay tuned for the next release!
— FrontDesk Master Team ✨
Quipu integration for electronic invoicing in Spain
We have developed a new integration with Quipu, allowing Spanish properties to connect FrontDesk Master with electronic invoicing workflow. Issue, manage, and synchronize invoices in compliance with local requirements, directly from your FrontDesk Master account.
By default, FrontDesk Master allows editing all past transactions, just as before. Now, administrators can restrict how far back users are allowed to make changes, improving financial control and reducing the risk of accidental edits. You can choose to allow editing:
Only today’s transactions
Transactions from the current week
Transactions from the current month
Or all past transactions (default option)
Booking Engine UI improvements
We have made several user interface improvements to the Booking Engine, making it clearer, more consistent, and easier for guests to complete their bookings. These updates improve the overall booking experience without changing your existing setup.
Accounts: Modification date column
A new “Modification date” column has been added to the Accounts. It helps you quickly identify recent changes, improving traceability and making it easier to review or audit transaction updates.
Other improvements
Exported invoice files now include the reservation ID in the file name.
Sales tab: Prevent editing paid amounts in sale items without a transaction
Booking method name shown when logo is unavailable
Clear error message in reservation history after cancelling HW reservations
Reports now include property name in file names and titles
Property icon used when adding Booking Engine link to bookmarks
Bug fixes
Fixed incorrect balances after Expedia reservation modifications
Fixed incorrect totals from SiteMinder for extra person charges
Fixed duplicate tax applied after reservation changes
Fixed meal consumption date calculation in the Booking Engine
Fixed seasonal pricing calculation in secondary currency
We would like to inform you that between 01-02.12.2025, Booking.com has been experiencing an issue which may have caused some reservations not to be downloaded into the system on time.
We kindly ask you to check if the reservations made, modified or cancelled on Booking.com on those dates are present in your system. If you notice any missing bookings, please add them manually and ensure the correct Reservation ID is entered in the Reservation Details field.
If you have any questions or concerns, feel free to reach out to us at support@frontdeskmaster.com.
Today we have released a new system update. Have a look at the features and fixes below and stay tuned for the next release!
— FrontDesk Master Team ✨
Clock-in improvements
We have added a new permission that requires users to clock-in to access the system. You can enable it for users in General functionality permissions, or contact us to add this permission.
Additionally, clocked-in users will receive a popup reminder about clocking-out when logging out from the system or closing shift.
Show the amount of the cleaning fee for guests booking on your Booking Engine. You can configure the cleaning fee in Property Settings / Booking Engine / Settings:
And it will be added per stay to the reservation summary:
It can be then edited directly in the reservation, in the Payments tab:
Agoda CC details now available
We have enabled CC collect for Agoda. From now on, you can find cc details for Agoda reservations in the system, if they are provided by the channel.
Note that Agoda shares the CC details to channel manager only for UPC payment method.
We have removed the Accounting Mode option in the Daily Revenue report and replaced it with a Commission row in Taxes and Fees section that shows the value of commission collected by channels (like Hostelworld’s commission).
Note: Room revenue doesn’t include commission.
Bug fixes:
Fix buttons in Take Payment
Fix the Today button in the calendar
Fix link in notification about reservation allocated to different rooms
Emails: Send copy to BCC instead of regular email
Fix incorrect price when cancelling nights from overview table
Fix problem with assigning bookings to another room type from right click even if there is a free bed
Fix: Reservation total set to zero changes when room is moved
We would like to inform you that tonight, 16.09.2025, Booking.com experienced an issue which may have caused some reservations not to be downloaded into the system on time.
The outage started at 2025-09-16, 12:55:39 AM UTC and was resolved at 2025-09-16, 02:33:50 AM UTC.
All new bookings should now be received correctly and without delays.
We kindly ask you to check if the reservations made, modified or cancelled between the mentioned hours are present in your system. If you notice any missing bookings, please add them manually and ensure the correct Reservation ID is entered in the Reservation Details field.
If you have any questions or concerns, feel free to reach out to us at support@frontdeskmaster.com.
Today we have released a new system update. Have a look at the features and fixes below and stay tuned for the next release!
— FrontDesk Master Team ✨
Notification: Booking allocated to different rooms
From now on, you’ll get an automatic notification whenever a booking is allocated to different rooms. This makes it easy to catch and fix these cases right away, so your guests can enjoy a smooth, uninterrupted stay.
Property Settings / Notifications
Timesheet permissions
We have introduced a separate permission for users to access the Timesheet feature. You can find it in Manager / Staff / Edit roles and permissions under “Access FrontDesk features”.
Bug fixes:
Not loading default English translations when logging in to the system using unsupported language.
Incorrect booking history record after currency change and returning items sold in the first currency.
Coupons: selected rates unchecked in the UI.
Coupons: coupon deleted when using auto-allocation from right click.
Invoices: incorrect item deleted from the table.
Invoices: multiple VAT rate issue.
Invoices: removed sales category name on edit.
SES.HOSPEDAJES: system allows check-in without address validation.
We’ve introduced a range of improvements and fixes to make your daily work smoother and more reliable. Have a look at the details below, and stay tuned, we can’t wait to share what’s coming next!
— FrontDesk Master Team ✨
Security updates
Two-Factor Authentication time has been extended from 6 hours to 12 hours, making it easier to stay logged in for an entire shift. You can enable 2FA for your users in User Settings.
Manager / Staff / Edit staff members / Edit user
The CC access code for viewing credit card details can now also be sent to your main property email address. You can choose whether to send the email to the user email or the property email from Property Settings → Property Details.
Property Settings / General / Security
Note: The CC access code will soon be required for all users. We recommend enabling it now to ensure controlled access to sensitive data.
Taxes on Booking Engine
If your property has City Tax configured, guests will now clearly see the total tax amount during the booking process, ensuring no surprises at checkout. The Taxes and fees section includes both city tax and sales tax, calculated according to your settings in the system. The subtotal shows the amount before any taxes.
POS improvements
Choose the default account for your sale items. On click on Pay Now in POS, the transaction will be automatically saved on the default account for the sale item.
Manager / Item Manager / Sales / Edit item
You can now register negative sales directly from POS in case of discrepancies or incorrect reports. Permissionis required (enable it in Edit Roles & Permissions, in General functionality permissions).
Negative sale will create a negative transaction, will affect the item inventory and will show as negative sale in reports.
POS
Minor updates
Accounts: Exported CSV file will now include only columns displayed in the system. Click on the column options to choose which columns should be displayed.
Invoices: Open reservation directly from the ‘Edit invoice’ window.
Invoices: Save table view in invoices list. When you adjust columns on the list of invoices, the system will remember your table preferences and open again with the same view.
Reservation: Discount button is disabled when balance due is zero or negative to prevent incorrect charges.
Reservation: Show booking method names and rate names in the booking history.
Reservation: Total Due cell is no longer editable in the Overview table in the detailed view. You can adjust the prices in the Price column directly. Total Due value is calculated by the system automatically.
Bug fixes:
Booking Engine coupon name disappearing from the coupon settings
Guest list report: Guest extra field name not showing field’s custom name
Incorrect balance due after taking payment in one secondary currency and giving change in another secondary currency
Incorrect channel commission after cancellation
Problem with price rounding on booking engine
Problem with CSV file content after exporting data that contains info with enters
Missing scroll in Shift Switch
Wrong date in the confirmation popup while moving bed
Incorrect price in private room after guest cancellation from reservation form
We’re excited to share the latest updates to FrontDesk Master! This release focuses on strengthening system security with the introduction of two-factor authentication (2FA) for login, along with several minor improvements to enhance your overall experience.
— FrontDesk Master Team ✨
Two-Factor Authentication (2FA)
To help keep your data even more secure, we’ve introduced two-factor authentication (2FA) for logging in to FrontDesk Master. You can now choose to receive your authentication code either via an authentication app (such as Google Authenticator or Authy) or by email.
You can contact our support team at support@frontdeskmaster.com to enable 2FA for all users in your property or only for selected users. Please note that in upcoming updates, 2FA will become mandatory for all users to ensure the highest level of account protection.
Note: If you select Remember my device during authentication, the system will not prompt you for 2FA again for the next 5 hours on that device.
Editing extra sales
For extra sales that include payments, it is now easier to edit both the sale and transaction details. We’ve updated the Edit Transaction window to let you modify sale items (quantity, price, consumption date) as well as payment details (amount paid, account, accounting date, description). This also applies to sales made directly from the POS—you can now edit or remove them easily from Accounts.
Document upload in Online Check-in
We’ve updated our Online Check-in feature to include an option for guests to upload documents. The uploaded document photo will be available in the Reservation or Guest details.
You can choose to make document upload either optional or required during the Online Check-in process. To configure this, go to the Online Check-in settings.
As a follow-up to our recent update regarding restricted access to credit card details, we want to remind you that email verification will be required starting June 2nd to view credit card information.
Please ensure that all users who need accessto credit card details have a valid, active email address in the system. The authentication process sends a verification code to the user’s email, which must be entered to access the card information.
To avoid disruptions, we recommend verifying user emails and enabling the feature early under: Property Settings > General > Security
Como seguimiento a nuestra reciente actualización sobre el acceso restringido a los datos de tarjetas de crédito, queremos recordarte que la verificación por correo electrónico será obligatoria a partir del 2 de junio para visualizar la información de tarjetas.
Por favor, asegúrate de que todos los usuarios que necesiten accesoa los datos de tarjetas de crédito tengan una dirección de correo electrónico válida y activa en el sistema.
Para evitar interrupciones, te recomendamos verificar los correos y activar la función con antelación en: Configuración de la propiedad > General > Seguridad
¡Gracias por ayudarnos a mantener la seguridad de tus datos!
Como continuação da nossa atualização recente sobre o acesso restrito aos dados de cartões de crédito, gostaríamos de lembrar que a verificação por e-mail será obrigatória a partir de 2 de junho para visualizar informações de cartão de crédito.
Por favor, certifique-se de que todos os usuários que precisam de acessoaos dados de cartão tenham um endereço de e-mail válido e ativo no sistema.
Para evitar interrupções, recomendamos verificar os e-mails dos usuários e ativar o recurso com antecedência em: Configurações da Propriedade > Geral > Segurança
Obrigado por nos ajudar a manter seus dados seguros!
