Month: June 2026

Dear partners,

We are aware that over the past few days you may have experienced intermittent server performance issues that impacted system stability. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding while our teams worked to address the situation. We are pleased to share that the situation has improved significantly, and platform services are currently stabilizing.

Our IT team continues to closely monitor system performance in real time to ensure ongoing stability and to fully identify and address any remaining underlying causes. While current indicators are positive, we remain in an active observation and validation phase to ensure full resolution and continued reliability.

We will continue to keep you informed and will provide a final confirmation once our investigation has been fully completed and we have verified that the issue is fully resolved.

Thank you for your continued patience and understanding.

Best regards,
FrontDesk Master Team

Dear customers,

To continuously improve the security of your account and guest data, we are implementing two important security updates.

1. Mandatory Two-Factor Authentication (2FA) starting tomorrow
   Starting tomorrow, 2FA will be enforced for all users logging into the system.
   
   – What you need to do: Please ensure all your staff members have access to an authenticator app (such as Google Authenticator, Microsoft Authenticator, or the built-in Passwords app on Mac/iOS).
   – Alternative method: Authentication via email is also supported.
   – How to update settings: You can manage or change the authentication method for your team in Manager > Staff Members by opening the Edit User window.
   – Opting out: If your property needs to opt out of this requirement, please let us know, or you can adjust the authentication settings directly within your account.
   
   
2. Enhanced Credit Card (CC) details security
   We have also enforced a more secure process for viewing credit card details.
   
   – The new process: Moving forward, when opening CC details, you will be prompted to enter a security code. By default, this code is sent to the main property email address.
   – Customizing who receives the code: If you prefer the code to be sent directly to the specific user requesting it, you can change this preference. Go to Property Settings > General > Security to update your settings.
   
   If you have any questions or need assistance setting this up, please reach out to us at support@frontdeskmaster.com.

Best regards,
FrontDesk Master Team

Dear customers,

We are currently experiencing an ongoing system slowdown and issues affecting the channel manager, which began at approximately 4:00 AM GMT. Our technical team is actively investigating the root cause to restore full performance as quickly as possible.

Please note that all pending reservations are currently being safely downloaded and processed. We sincerely apologize for the inconvenience this causes to your operations, and we appreciate your patience and understanding.

If you have any questions or concerns, feel free to reach out to us at support@frontdeskmaster.com.

Best regards,
FrontDesk Master Team