Month: October 2026

We recently informed you of a security breach involving unauthorised access to FrontDesk Master’s platform during two periods: 12–13 and 14–16 October 2026.

We strongly recommend that you notify all your guests, especially those with upcoming reservations, as soon as possible.

FrontDesk Master can send the guest warning on your behalf using the template provided.

To enable us to notify guests who booked through Booking.com, please authorise FrontDesk Master by following these steps here.

Please email your written authorisation to security@frontdeskmaster.com as soon as possible so we can proceed.

Best,
FrontDesk Master Team

Best regards,
FrontDesk Master Team

Dear customers,

We have received reports regarding fraudulent messages sent to guests. Our team is actively investigating the situation and analyzing system logs to determine whether the issue originates within our platform or through 3rd party integrations. To prevent any escalation and ensure maximum protection for your data during this analysis, we are taking immediate preventive action.

Immediate protective measures:
– Temporary CC data lock: As a precautionary measure, we have globally disabled access to all credit card data across our platform while our investigation is ongoing. Access will be restored once we ensure everything is fully secured.
– Mandatory 2FA rollout: We will soon begin gradually enforcing Two-Factor Authentication (2FA) for all users across all properties.

Recommended actions for your team:
To further protect your account, we strongly advise taking the following steps immediately:
– Change your account password.
– Enable Two-Factor Authentication (2FA) in your profile settings today if you have not already done so.

We appreciate your cooperation as we take these crucial steps to safeguard your system and guests. We will keep you updated on our progress. If you have any questions or need assistance, please contact us at support@frontdeskmaster.com.

Best regards,
FrontDesk Master Team