Dear customers,
To continuously improve the security of your account and guest data, we are implementing two important security updates.
- Mandatory Two-Factor Authentication (2FA) starting tomorrow
Starting tomorrow, 2FA will be enforced for all users logging into the system.
– What you need to do: Please ensure all your staff members have access to an authenticator app (such as Google Authenticator, Microsoft Authenticator, or the built-in Passwords app on Mac/iOS).
– Alternative method: Authentication via email is also supported.
– How to update settings: You can manage or change the authentication method for your team in Manager > Staff Members by opening the Edit User window.
– Opting out: If your property needs to opt out of this requirement, please let us know, or you can adjust the authentication settings directly within your account. - Enhanced Credit Card (CC) details security
We have also enforced a more secure process for viewing credit card details.
– The new process: Moving forward, when opening CC details, you will be prompted to enter a security code. By default, this code is sent to the main property email address.
– Customizing who receives the code: If you prefer the code to be sent directly to the specific user requesting it, you can change this preference. Go to Property Settings > General > Security to update your settings.
If you have any questions or need assistance setting this up, please reach out to us at support@frontdeskmaster.com.
Best regards,
FrontDesk Master Team