Dear customers,
We are currently experiencing a service interruption with the Channel Manager that began yesterday, April 20. This is causing a synchronization failure where new bookings are not automatically entering the system.
While our team works on a permanent fix, please follow these immediate protocols:
– Manual entry: Manually input any pending bookings using their original booking IDs.
– Audit updates: Review all modifications and cancellations processed since yesterday to ensure the system reflects the correct status.
We apologize for the frustration and the extra manual effort required. We are prioritizing a solution and will post an update here as soon as the sync is restored.
If you have any questions or concerns, feel free to reach out to us at support@frontdeskmaster.com.
Best regards,
FrontDesk Master Team