Hello everyone,

We are happy to inform that earlier today we released a FrontDesk Master update (v.33). Please see below for details.

FrontDesk Master Team

Control staff access to the system outside of shift switch

A new permission which allows you to decide if staff can access the system outside of their shift switch.

Check in Property Management / Staff / Edit Roles & Permissions

GuestView Improvements

We made some changes to improve the window. Now, we are showing only the guests with complete details (name, email, etc.) And also we added an option to export the list of guests to Excel file.

FACT Integration Improvements (Portugal)

You can open you Fact dashboard directly from FDM.  Also, in case you need to create an invoice manually, you can create one directly from FDM

Libre DTE Improvements (Chile)

We improved the integration with LibreDTE.

1. Point of Sale transactions generate the respective BOLETA.
2. You can re-download the FACTURA, BOLETA from Accounts, All Invoices and Reservation

Tamal – Invoicing integration for Israel

We have released another integration. This time for Israel. Here you can see how a typical invoicing integration works. CLICK HERE

Major Bug Fixes

[DEV-2695] – Booking engine booking – Guest notes not received on email notification
[DEV-3065] – Reservation: after changing and saving data in Guest Details, the guest list changes order
[DEV-3078] – Issue with Deposits in tooltip
[DEV-3102] – Cant add new booking methods
[DEV-3123] – Paid reservation appears as due
[DEV-3194] – Price Manager – prices per occupancy not changing with different currencies
[DEV-3203] – Dashboard – Total Outstanding not showing any information. It shows only 0.
[DEV-3240] – LibreDTE / Primavera – generated invoices now showing on All Issued Invoices list
[DEV-3333] – Bookings are showing incorrect Total Due on Bed View
[DEV-3350] – Take Payment & Invoice – invoice generated over amount with commission included despite the configuration
[DEV-3372] – Updates after cancellations (auto-replenish problem on Hostelworld)
[DEV-3395] – Fact – invoice created for a guest from another not related reservation
[DEV-3404] – Can´t upload bookings from file
[DEV-3432] – System doesn’t update availability when Cancelled booking has its status changed to Confirmed
[DEV-3436] – Problem with editing notes

As you are probably aware, new data protection law (GDPR) goes into effect May 25th. At FrontDesk Master, we are following the developments and taking the necessary steps to be compliant and also provide you with tools which will help you comply with the regulations.

While it shouldn’t be considered a legal advice, please have a look at short information which may be relevant for you and your property.

What is GDPR?

The General Data Protection Regulation (GDPR) aims to protect the fundamental right to privacy and the protection of personal data of European Union (EU) citizens.

This regulation affects any entity that processes EU citizens’ personal data. Whether or not you or your business is located in the EU, if you have EU site visitors, or if your marketing campaigns target EU citizens, this affects you.

The full text of the GDPR can be found here and a glossary of all the legal terms you’ll need to know can be found here.

What you need to do and how FrontDesk Master can help you?

What has FrontDesk Master done to comply with GDPR?

We have implemented and are implementing changes.

We have worked to prepare our services for GDPR. We reviewed our data processing activities, and are making any changes that are needed to comply with GDPR such as implementing appropriate technical and organizational measures

We have released updated Terms and Conditions and Privacy Policy updates

We have published updated versions of Terms and Conditions and Privacy Policy  which consist of necessary information regarding FrontDesk Master’s data practices. In next days, Property Administrators will be prompt in the system to acknowledge and accept the changes.

See here Terms and Conditions and Privacy Policy.

Please note that while we want to make it easier for you to comply with the new regulations by releasing new tools, you may need to seek a legal advice to ensure you comply with the new regulations. 

If you have any questions, please don’t hesitate to contact us at support@frontdeskmaster.com.

FrontDesk Master Team

Hello everyone,

We are happy to inform that yesterday we released a FrontDesk Master update (v.31) which included several significant changes. Please see below for details.

Key takeaways:

• BedView – new way to select empty, booked and blocked beds
• BedView – new way to switch beds or move reservation
• BedView – new way to cancel selected nights
• BedView – new way to check the bed or new reservation price
• City Tax Settings

Work in progress:

• Improvements in Fact.pt (Portugal), LibreDTE (Chile) integration
• Reservation window optimization
• Online Guest Account / Online Check-In
• Payment gateway integration

BedView – Work faster!

Hold left mouse button to select beds!

 

Hold left mouse button to block or unblock beds!

 

Right-click to Switch Beds!

 

Right-click to Move Reservation!

 

Cancel selected nights!

 

Select beds to see a new booking price!

BedView Optimization

If you want the BedView to open faster please enable BedView buffering setting in Property Settings (recommended for properties over 100 beds):

City Tax Settings (beta)

We have developed a universal way of managing and setting up the city tax. Previously enabled city/local tax models are still working and no changes are required.

1. For City Tax settings check Property Settings / Financial Settings / Tax Settings – City Tax.

2. Also, you can now toggle – add or remove – the city tax in the reservation.

Thank you! Have a nice week.

FrontDesk Master Team

Hello everyone,

We’d like to share with you some information related to FrontDesk Master short and mid-term objectives. Have a nice week.

Key takeaways:

• FDM will comply and help you comply with GDPR
• BedView improvements: switch beds, block, unblock rolling out any day.
• FDM will be migrated to New Servers in May
• More focus on fixing issues over releasing new features

BedView 

In the following days we are going to release an improved BedView which allows much better:

• bed switch
• selecting specific beds in an existing reservation
• blocking and unblocking beds
• viewing prices for selected beds

We believe that it’s one of the most important improvements which supports our ambition to have the best Bed Calendar in the industry. In next months we will work on ‘swapping beds’ which is another long awaited feature.

New servers

In next days we are moving the infrastructure to new servers which will:
-help the system performance
-enable performing most system updates without taking it offline!

Work in progress and short-term objectives

It is our passion to constantly improve the system by adding new functionalities. Also, we get lots of great feedback from you. However, in the next several weeks we will primarily focus on addressing all reported issues related to already existing functionality.

The new servers enable performing most of the updates without stopping the application and we are aiming to develop a new standard of immediately releasing important fixes or small improvements.

Mid-term goals:

• Re-working the RESERVATION WINDOW to open and save faster. (work in progress but it’s a long term process)
• Online Check-in – it’s ready but requires tests and polishing on our side
• Payment gateway – it’s 50% ready and it will be implemented after May and GDPR related changes.

We hope the information is useful and you will enjoy the updates.

If you have any comments or you’d like to provide feedback, please feel free to contact us at info@frontdeskmaster.com.

Mateusz Sznir  – FrontDesk Master Team

AirBnB Integration

We are happy to say that we are about to release the connection with AirBnB. As you all know AirBnB is mostly recommended for private rooms. Those of you who are interested may already contact us for trying the connection on our test servers.

Passport (ID) Scanner Integration

That’s right. FrontDesk Master releases the integration with a passport scanner which allows filling in guest details automatically just by placing ID documents on a special scanner. We will be presenting the scanner during Hostelworld conference in Dublin.

Online Guest Check-In

A special online guest interface will allow performing pre-arrival check-ins. You will be able to determine what data you need from guests and when the check-in is available and maybe even charge the payment. Stay tuned. Release in March.

Professional Dashboard (mobile friendly)

Just around the corner, there is a brand new dashboard designed especially for managers and owners to let you always access critical KPIs of your property. We can’t wait to release it.

Will we meet in Dublin?

Nos veremos en Dublin?

Nos encontraremos em Dublin?

Widzimy się w Dublinie?

Allons-nous se voir à Dublin?

These are the languages you can talk to us in Dublin next week.

Hello everybody,

We are glad to inform that v.2.0.25 has been released Wednesday, Nov 15. Next update should be released in around 2 weeks. Please have a look below at the changelog and what’s coming next.

CHANGELOG – FEATURES / ENHANCEMENTS

Changes in PMS & Channel Manager:

[DEV-1106] – Housekeeping Module (beta)

We have released entirely new Housekeeping module. It allows viewing:

• beds to be cleaned today
• beds ready to be cleaned
• beds to be cleaned once the guest checks-out

[DEV-1527] – Real-time in Total Payments Outstanding

First, you can right click on the list of outstanding bookings to adjust their balance quickly.

Second, the outstanding total will be updated real time.

[DEV-1994] – New Shift Switch UI, more options and more Shift Switch Settings

We have refreshed the UI of the Shift Switch window to make it more user-friendly and easier for staff to navigate. Also, we have added new settings:

-You can determine now the amount of money you wish to keep in the Cash Box at the shift switch and determine the automatic withdrawal or transfer which should be made at the end of the shift.

– Users can also leave Shift Switch Notes now which will be displayed in the report.

Look for for Shift Settings in Property Settings:

Enjoy new Shift Switch UI

Major Bug Fixes

[DEV-1845] – Bulk Update – can’t change restrictions for linked rates

[DEV-2046] – Chat – duplicates guest messages and blocks other windows

[DEV-2135] – Costa Rica Time Zone problem

[DEV-2152] – Problem with editing reservations by receptionists

[DEV-2153] – Reservation – Not possible to check-in from right-click menu

[DEV-2154] – Daily Prodction Report does not load for some dates

[DEV-2164] – Emails and Printouts – {Currency} key doesn’t work

[DEV-2178] – Unblocking Beds Bug

[DEV-2185] – Fact.pt – error while sellinig something from POS

[DEV-2189] – Currency code visible while dragging booking from Unallocated section to beds

[DEV-2191] – Reservation/Poit of Sale – items charged in wrong currency

[DEV-2197] – Channel Manager – global does not update all restrictions

[DEV-2203] – Reservation – Error while opening CC details window

[DEV-2215] – Channel Manager – System doesn’t update availability after reservation from Booking Engine enters

[DEV-2220] – Linked Rates – settings not applied to prices in the AR Calendar

[DEV-2222] – Accounts and Transactions – Category and Amount columns not visible

Hello everybody,

We are glad to inform that v.2.0.22-24 have been released in September and October. Next update should be released around 13^th or 20^th November. Please have a look below at the changelog and what’s coming next.

CHANGELOG – FEATURES / ENHANCEMENTS

Changes in PMS & Channel Manager:

[DEV-1923] – Room Colors

Long awaited BedView color customization has arrived.

[DEV-1896] – Add the help window on the UI

We have added the feature which will allow us to provide you with better guidance in each of the windows. You can now click on the help icon on the frame of the window you are looking at to get its description from our knowledge base.

We will be adding solutions gradually in next weeks to all windows.

[DEV-1986] – Certified Invoicing + SAFT via Fact.pt Portugal

FrontDesk Master has released an integration with an invoicing software which allows issuing fiscally certified invoice, generating SAFT or processing automatically invoices to fiscal authorities.

[DEV-1784] – Booking Channel Commission Report – new filter

A new filter wad added to the report allowing viewing the results generated based on the booking date or booking arrival date:

[DEV-1961] – City Tax for Catalunya

FrontDesk Master automatically calculates the city tax of 0.5 Euro according to the legal requirements when bookings are made in hostels from Catalunya.

[DEV-1970] – Changes in the city tax conditions for Ischia, Italy

FrontDesk Master automatically calculates the city tax of 1 Euro according to the legal requirements when bookings are made in hostels from Ischia, Italy.

[DEV-1385] – Reports – Colombia SIRE Report (DAT file)

Legally required report for properties in Colombia has been added to the system.

[DEV-2108] – Hostelworld XML – Cancellation Notes

Hostelworld released a new feature. They provide cancellation rules with each booking. The information will be displayed in Reservation Notes.

[DEV-1967] – Accept payment above Balance Due & Calculate Change

When taking the payment you can enter the amount greater than Balance and the system will calculate the change which should be given to the customer.

Changes in Booking engine:

[DEV-1801] – New Restriction – Cut Off

A new restrictions which allows setting up a cut off day on booking engine per specific room and date:

[DEV-1451] – Booking engine – Show rate description on the engine

Right now the booking engine will display rate descriptions entered in Rate Manager in Edit Rate window.

Edit Rate windows:

Booking Engine Example:

[DEV-1023] – Booking engine – Determine fields to display and mandatory ones in reservation form

Booking engine allows customizing which fields in the reservation form should be displayed and which of them are required for the booking. You can find the settings in Property Settings / Booking Engine / Settings.

Major Bug Fixes

[DEV-1556] – Invoices: Date filter problem in All Issued Invoices
[DEV-1582] – Reservation lists – improvements
[DEV-1626] – Sale Item Report – unchecked products appear on the report
[DEV-1636] – Search bar – system doesn´t find guests
[DEV-1772] – Reservation – Can’t assign booking to bed
[DEV-1813] – Reservation – Can’t split booking after cancelling nights and moving guests to other beds
[DEV-1831] – Booking Engine / PriceMatrix – auto converted prices does not show on Booking Engine
[DEV-1855] – Booking Engine Reservation – Incorrect check out date in booking engine reservation
[DEV-1857] – Deposit list – deposit list doesn´t open
[DEV-1859] – Booking Engine Reservation – Can´t return extras buy on booking engine
[DEV-1860] – Booking Engine – Availability doesn´t show on Easy Mode
[DEV-1868] – Reservation Notes – Notes saved with wrong date
[DEV-1872] – PriceMatrix – Incorrect occupancy price
[DEV-1875] – New City in Chile – Curicó
[DEV-1879] – Reservation – Error after press Tab button while changing prices
[DEV-1880] – Reservation – Error while loading a new booking window
[DEV-1882] – PriceMatrix – System doesn´t refresh the availaiblity after unblocking
[DEV-1883] – Reports – Wrong results in Pick Up report
[DEV-1884] – Reports – Wrong results in the report In House report
[DEV-1885] – Reservation – Can’t change status from reservation from
[DEV-1894] – Reservation – 5+ Private Rooms not visible while creating quick booking
[DEV-1898] – Sale Item report – Jumping scroll
[DEV-1900] – PriceMatrix / Rates – The linked prices doesn’t change
[DEV-1903] – New Take Payment – Sales with prices converted to second currency showed in primary currency
[DEV-1907] – ChannelManager – System doesn’t update availability to Booking.com
[DEV-1917] – Notifications – Notification about cancelled reservation not sent for Booking Engine reservations
[DEV-1919] – ChannelManager – System sometimes doesn’t update availability after a booking enters
[DEV-1920] – Production matrix report – Missing dates in report results
[DEV-1922] – Invoices – Wrong Balance Due on invoice
[DEV-1925] – Auto block – System blocks properties when it shouldn’t
[DEV-1932] – UI – Improvement
[DEV-1951] – Check-In / Out lists & Reservation Status
[DEV-1953] – Channel Manager – Wrong room type updated
[DEV-1959] – Edited price/city tax – After editing price or city tax can’t take payment of the difference
[DEV-1475] – Reservation View – Sorting by Arrival Time doesn’t work
[DEV-1556] – Issued Invoices – Date filter doesn’t work
[DEV-1856] – Reservation – All nights cancelled after check out
[DEV-1869] – Notifications – Notifications appear in wrong hostel
[DEV-1887] – Inventory Manager – Inventory count not correct
[DEV-1924] – Dashboard – System stucks after few operation on Outstanding bookings list
[DEV-1957] – Invoices – Wrong Balance Due on invoice
[DEV-1969] – Search bar – system doesn´t find guests
[DEV-1975] – Inventory Manager – The Update button disappear and can’t update the inventory.
[DEV-1988] – City Tax – Tax not added to old booking
[DEV-1989] – Booking Engine – Change translate
[DEV-1995] – Av & Rate Calendar – Long loading
[DEV-1996] – Channel Manger – Sending wrong prices to Expedia
[DEV-1997] – Dashboard – Sorting booking onTotal Outstanding list
[DEV-2000] – Email – Emails sent every 15 minutes
[DEV-2007] – Email – Deleted emails templates sent to guests
[DEV-2009] – ChannelManager – Availability not sent to Booking.com with Occupancy Pricing option active
[DEV-2018] – Season Manager – Prices erased for seasons without assigned dates
[DEV-2019] – Reports – Correction in MOSSOS report for Catalunia
[DEV-2020] – ChannelManager – Availability sent only for one room type for rooms with more room types assigned
[DEV-2025] – Room Manager – Can’t assgin or create booking despite despite the room type availability dates correctly set up
[DEV-2026] – UI – System menu diappears after moving windows around
[DEV-2043] – Reservation – Wrong prices in Create Resrevation for specific room
[DEV-2047] – Channel Manager – System doesn’t update availability on Despegar
[DEV-2070] – Channel Manager – Booking didn’t enter into the system
[DEV-2075] – Strategy Manager – Can’t set up strategy for Child Rate
[DEV-2083] – Channel Manager – Missing first reservation from the server (Agoda)
[DEV-2084] – Channel Manager – Get Future Bookings not working (Agoda)
[DEV-2087] – Bulk Update – Prices for Child Rates not updated after changing the prices through Bulk Update