Hello everyone,

We are glad to inform that several important updates were released. Please have a look below.

Cheers,

FrontDesk Master Team

Hotelbeds Integration

The 2-way integration is already live. Contact our support@frontdeskmaster.com if you want to enable the connection.

Set max. number of rooms sold on channels at once

In order to improve your revenue management efforts, you can now limit the number of beds/rooms that are shown as available on booking portals at once.

Example:

• Imagine that you have 10 double rooms available for next Saturday;
• You set the limit to display maximum “3” rooms on portals at once;
• Now, although you have 10 double rooms, there will be maximum 3 rooms displayed on the booking channels;
• If you have 9,8,7…4 double rooms available, booking channels will still display only 3 rooms to be booked at once.

Contact us if you need help with setting this up.

New email keys

You can use the new emails keys: {Balance15}, {Balance20}, {Balance25}, {Balance30}, {Balance35}, {Balance40}, {Balance45}, {Balance50} to communicate to guests the % amount of the booking they need to prepay or they will be charged in advance.

Please contact us for more information.

Hostelworld improved its API

Hostelworld improved its API. We are ready to support STOP SELL (=CLOSE ROOM) and Min. Stay per date.

Hello everyone,

We are participating in Equipotel conference in Sao Paolo, Brazil. Are you around? Come see us!

Cheers,

FrontDesk Master Team

Hello,

We are glad to inform you that we have made significant progress in upgrading our server infrastructure. The work is still in development, but as previously discussed, we are on our way to double the server capacity.

Today, we are re glad to inform you that a new City Benchmark Report is almost ready. The report allows benchmarking hostel or hotel performance versus City Average. You will be able to benchmark your occupancy or compare your pickup against the average pace recognized in the city. We hope you will enjoy the report.

Warm regards,

Mateusz Sznir

FrontDesk Master Team

Hello everyone,

Along previously announced new channels, we have also improved few other features in July. Please see the details below.

Thank you!

FrontDesk Master Team

Coupon (discounts) manager

Following your requests, we have added multiple options to coupon management.

You can now determine precisely when the coupon is valid or to which rate it applies. Check it out.

Pickup report

We significantly improved the pickup report which allows you precisely track how your hostel is acquiring bookings, for which periods in the future and how it compares to the past dates.

Group bookings optimization

We have worked with few hostels to improve the performance of functionality related to group bookings. Such activities as:

• deleting bookings
• adding rooms
• editing prices in bookings

should now work significantly faster. Further works are in progress. Thanks for your help.

We are looking for raising stars!

A challenge for a Portuguese-Spanish speaking sales person is:

In next months, you will be introducing FrontDesk Master to dozens new customers. Some of them will contact you directly, some of them will be contacted (email or called) by you initially. You will demo the system (mostly online, rarely on site), explain its functionality and act as en expert who helps the user understand the benefits. Finally, you will help implementing the system at the ho(s)tel reception. You will be talking to many people from Latam and Europe, you will answer 3 billion questions and show people that you are their best friend they can always count on. They will love you and your work and they will join the vast group of FDM users.

Interested? Send your CV or other relevant information at cv@frontdeskmaster.com.

Selected candidates will be contacted for the interview the latest 23rd August. If everything works fine, we will start working together in September the latest.

Thank you.

Hello everyone,

We are happy to announce that we have added new channels to FrontDesk Master. The following connections are available now:

• AirBnB XML
• Hotelbeds
• HRS.COM
• Ostrovok.ru
• HomeAway
• Budgetplaces
• Ctrip
• Dorms.com (in beta version now!)
• … and more

Please contact us at sales@frontdeskmaster.com to find out more and start the integration.

Have a nice day!

FrontDesk Master Team

Hello everyone,

We have released a beta version of Online Checkin-in in FrontDesk Master. Before we wrap up the UI (design) and we officially add this to our offer (conditions to be confirmed), we would like to hear your feedback about the functional side of the process.

Please have a look at the solutions to see how to enable it and how to test it: KNOWLEDGEBASE

Please contact us with feedback at checkin@frontdeskmaster.com or support email.

Thank you. Have a great week!

Mateusz Sznir

 ¿Eres un rockstar?

Buscamos una persona enérgica y sonriente con un interés marcado para las ventas, el desarrollo de negocios y el networking para integrar nuestro equipo de ventas. Una persona apasionada por la industría del turismo. De preferencia, tienes que conocer bien FrontDesk Master y ¡creer en el proyecto!

Si te interesa, por favor mándanos tu CV a chile@frontdeskmaster.com con una corta introducciôn de tu experiencia con FrontDesk Master y tus motivaciones.

Hello everyone,

We are happy to inform you about recent improvements in the system

Thank you for being with us!

FrontDesk Master Team

Group bookings

Group bookings will appear on BedView under a group name now and you can filter them out in Reservation View!

Reservation View filters

You can now filter bookings by invoice or payment status:

Foreign Police Report for the Czech Republic was released

Go to REPORTS / GUEST REPORTS / GUEST LIST to generate a new report.

Quick View List

A list of beds was added to the list of arrivals and departures.

Pick up report

Pickup report was significantly improved. Go to REPORTS / REVENUE MANAGEMENT / PICKUP:

Pricepoint integration

Pricepoint integration was released. It means that Pricepoint can provide 100% automated revenue management to FrontDesk Master users.

See www.pricepoint.co

Hello everyone,

We’re happy to inform that FrontDesk Master is now integrated with Pricepoint.

What is Pricepoint?
Pricepoint is an automated revenue management system which uses artificial intelligence (AI) to provide hostels with real-time dynamic pricing. It doesn’t require any special skills. It’s for everyone!

So, how can Pricepoint help me?
Pricepoint pricing engine will analyze your current and past booking trends to provide you with the most optimal prices at which you should sell your rooms. Pricepoint has only one objective:  improve hostel revenues.

How much can I increase revenues? 

There have been two hostels – FrontDesk Master users – using Pricepoint during a pilot program. Both hostels increased revenues over 20%! 

What does it mean that Pricepoint is integrated with FrontDesk Master?

Bookings and prices are automatically exchanged between systems.

Is there a special deal for FrontDesk Master users?

Pricepoint offers an extended 60-day free trial for FrontDesk Master customers.

There are NO commitments. You can just increase revenues for free for 60 days! 

I want to know more!

Please check the website at www.pricepoint.co.

How can I start?

Please contact Pricepoint team at info@pricepoint.co or complete the sign up for on the website.

Enjoy,
FrontDesk Master Team

Hello everyone,

We are happy to inform that we are launching the pilot program with the new hostel app Guestbuddy.

Enjoy!

Mateusz Sznir, FrontDesk Master Team

What Guestbuddy does?

Bunch of things but primarily:

• It helps hostels improve revenues from extra services (i.e. upsell).
• It enables pre-arrival check-in.
• It enables online payments for bookings and extra services
• It allows requesting reviews and it pushes the good ones (!) to Tripadvisor
• It also does pancakes … or more specifically tells the guest where to get the pancakes near your hostel.

Check here for more information www.guestbuddy.io.

What is the pilot program?

• We are looking for 3 hostels only that would like to start using Guestbuddy asap.
• These properties must be ready to get familiar with the app, set it up and start using it in April.
• Hostels which launch Guestbuddy in April successfully get 12-months free and 50% lifetime discount.

What do you need to do to start?

• Don’t buy a pig in a poke! Test it first!

Send your name and hostel name at wannademo@guestbuddy.io to get guest-like access to Guestbuddy.

• If you like what you see…

Send an email at sales@guestbuddy.io to discuss the details.