IMPORTANT! Two Booking.com problems

Dear Partners,

Booking.com is experiencing two issues at the momoment.

  1. First one with receiving No Show updates from channel managers. They are working on it. Please make sure to mark the reservations as No Show directly in your Booking.com Extranet.
  2. Booking.com sends sometimes incorrect number of guests in reservations. Please make sure to correct them manually if needed.

As soon as Booking.com fixes the issues, we will let you know immediately.

Best regards,
FrontDesk Master Team

****

Estimados clientes:

Booking.com está experimentando dos problemas en este momento.

  1. El primero con recibir actualizaciones sobre No Shows enviadas de los channel managers. Están trabajando en la solución. Asegúrense de marcar las reservas como No Show directamente en su Extranet de Booking.com.
  2. Booking.com envía a veces un número incorrecto de huéspedes en las reservas. Asegúrese de corregirlos manualmente si es necesario.

En cuanto tengamos noticias sobre la resolución de estos problemas, se lo haremos saber enseguida.

Atentamente,
FrontDesk Master Team

IMPORTANT! Hostelworld outage

UPDATE!

HostelWorld has informed us that the problem was resolved. Please make sure all bookings made on November 10th and 11th are in the system. If needed please enter them manually. The new ones should enter correctly.

***

HostelWorld nos ha informacion de que el problema está resuelto. Por favor, asegúrese de que todas las reservas de HostelWorld hechas entre el 10 y 11 no noviembre están en el sistema. Si es necesario, ingréselas manualmente. Las nuevas deben entrar correctamente.

Best regards,
FrontDesk Master Team

**************

Dear Partners,

Hostelworld is currently experiencing issues with sending new bookings to channel managers and receiving availability and rate update. They are working on the solution. Please make sure you have received all new Hostelworld bookings correctly in FrontDesk Master, and add them to the system manually if necessary.

As soon as Hostelworld fixes the issue, we will let you know immediately.

Best regards,
FrontDesk Master Team

****

Estimados Clientes:

Hostelworld está experimentando problemas con el envío de nuevas reservas a los channel managers y con recibir las actualizaciones de disponibilidad y precios. Están trabajando en la solución. Por favor, asegúrense de que han recibido todas las nuevas reservas de Hostelworld correctamente, y añádanlas al sistema manualmente si es necesario.

En cuanto tengamos noticias sobre la resolución del problema, se lo haremos saber enseguida.

Atentamente,
FrontDesk Master Team

More good news!

Hello everyone,

We hope that you are doing well. See below some new features available in FrontDesk Master.

More good news coming soon.

Best,
FrontDesk Master Team

Important! Read please: A better control of checked-out and checked-in reservations

We have implemented some extra rules and permission related to controlling who and when can edit checked-in and checked-out reservations. They will help you to avoid unauthorized changes in bookings.

Please read these articles:

1) Editing checked-out bookings is limited now

2) Editing check-in bookings is limited now

Dashboard improvements and new modules

We have improved FrontDesk Master dashboard. Please check this article about the newly available modules.

MAIN CARDS

LIVE FEED

BOOKING PICKUP

ACCOUNT CASH FLOW

OCCUPANCY & REVENUE

ACCOMMODATION PROJECTIONS

CURRENT SHIFT SUMMARY

Task module

Now you can add tasks and connect them with reservations.

  1. How to add a task and link it with a reservation?
  2. How to search for bookings with tasks?
  3. How do task notifications work?
  4. How to mark the task as complete?

Specific city tax for private rooms only

We have added an extra option which allows applying the city tax only for private rooms.

Different taxes for different periods

Now you can set up different accommodation and sale taxes for different periods.

Manage occupancy prices on Booking.com directly from FrontDesk Master

Now you can manage your occupancy prices for private rooms on Booking.com directly from the system instead of setting them up on the Extranet.

Click here in order to see how to make it work!

SPOILER ALERT! Automated, rule-based calculation of occupancy prices will be released soon!

More options to collect pre-payments with Stripe on your Booking Engine

Just a reminder. You can use Stripe to collect pre-payments (or payments for non-refundable reservations) in your booking engine on your website. 

Now you can charge not only a booking percentage but also you can make a pre-payment equal to a certain number of nights. 

New Booking Search window

We have added a new tab in Reservation View that allows searching and filtering bookings more flexibly and effectively. 

Guest profile

Check your guest profiles in FrontDesk Master. You can find information about a specific guest in one place.

Daily Revenue report

Check your daily revenues in our new report!

Click on the underlined value in order to see the related reservations or transactions.

Extra fields in the Guest List report

Now you can extract more information about your guest by using extra fields in the Guest List report.

ID type for Brasil

We have added extra ID types for Brazilian properties!

Filter your bills by the due date!

We have added an extra filter for you to make finding your bills easier.

Improvements of Reservation Payments report

Now you can filter your reservation payments by stay date. We have also added an extra summary table to this report.

Extra invoice table for Spain

You can now use a new table {InvoiceItemsTableSpainIII} in Spanish on your invoices!

Booking list improvements

Now you can check and uncheck the statuses with one click on your bookings list.

Check here how to see more columns.

We have also added some extra columns there!

Staff sales improvements

Now your staff sales will be automatically saved on the default account you set up for a specific item.

Pre-paid bookings from Dorms.com

Now you can immediately register the payments from pre-paid bookings you receive from Dorms.com!

Export Account Balance report to Excel

Now you can export your Account Balance Report to CSV format and open it in Excel!

Free Google Hotel links

Do you use FrontDesk Master booking engine? Now you can make your property appear on free Google Hotel links. Check this link to see how to enable it.

Avoid errors while moving reservations!

When you move a reservation, the system will show in the pop-up extra information about what details are going to change. This will help you to avoid unwanted date or room type changes.

Consumption date for returned items

The consumption date information for returned items was added in the sales tab.

Stay date filter in OTA metrics report

Now you can filter the information by stay date in OTA metrics report.

Make refunds via Stripe!

Now you can not only take payments via Stripe but also make refunds!

 

Strategies for 730 days!

Now you can set up strategies for 730 days!

An easier way of extending bookings

Now you can extend your bookings in an easier way directly from right-click menu.

Change credit card details

Now you can delete the existing credit card and add new details.

New keys for emails and printouts!

We have added some extra keys for emails and printouts that will extract for you the following information:

  • Booking method
  • ID type
  • Arrival time
  • Referral
  • List of reservation room types
  • Reservation and guest extra fileds

New date filters in Guest Demographics and Nationality Behaviour reports

 

 

Rounding prices

You don’t use decimals or tenths? You would like to round your prices? Now you can do that. Please read this article about the new rounding rules feature!

Other important bug fixes

  • DEV-7910 Shift audit – shift transactions out of order
  • DEV-7867 Permissions problems
  • DEV-7861 Daily Revenue – incorrect extras tax values with Show Details option
  • DEV-7841 Problem with editing booking engine items
  • DEV-7827 Can’t add a guest to the blacklist if there are guest notes
  • DEV-7811 City tax – inconsistency in reports
  • DEV-7730 Problem with city tax value on in InvoiceItemsTableSpainIII
  • DEV-7628 Notification emails not sent
  • DEV-7078 Booking Engine – max guests restriction not working
  • DEV-7028 Popup about occupied room appears when it should not
  • DEV-1552 Split and availability problem

Become a founder, investor, or CEO!

Guestbuddy.io is an upsell, online check-in, and guest engagement platform that has been developed in 2019. Sadly, its commercialization was stopped due to COVID-19.

Currently, Guestbuddy is looking for people who would be interested in joining the team as founders, investors, or executives. This is an opportunity to get involved in the early-stage startup and experience its launch and growth.

If you are interested, and you’d like to receive more information please contact Guestbuddy at info@guestbuddy.io.

Best, 

FrontDesk Master Team

P.S. Please note that financial investment will be a requirement. The offer is intended for people who are looking for business opportunities.

IMPORTANT!

Dear Partners,

We were experiencing issues with reservations from Booking.com, HostelWorld and Expedia due to a third party problems. The problem is solved. Please check the reservations made starting from 30.04 untl 01.05. If some of them are missing please enter them manually.

Apologize for the inconvenience.

Best regards,
FrontDesk Master Team

****

Estimados clientes:

Hemos estado experimentando problemas con reservas de Booking.com, HostelWorld e Expedia debido a problemas de terceros. El problemema está resuelto. Por favor, revisen las reservas hechas comenzando desde el 30.04 hasta el 01.05. Si faltan algunas, colóquenlas manualmente en el sistema.

Disculpen las inconveniencias.

Atentamente,
FrontDesk Master Team

Server maintenance

Dear Partner,

We would like to inform you that FrontDesk Master will be undergoing server maintenance on Monday, January 24th 2022, between 6:30 AM and 9:30 AM GMT.

Please note that during the mentioned hours the system will be available, however, any system settings won’t be saved. Changes made in reservations will be saved.

Apologize for the inconvenience.

Best regards,

FrontDesk Master Team

Recommend FrontDesk Master to a friend and earn money!

Do you remember that by recommending FrontDesk Master, you can earn $150? (or $60 for recommending our channel manager)

 

All you have to do is invite a friend or other property owner to try our system. We’ll give them 10% off from their first invoice, too. Getting started is easy!

You can either:

  • send an email to your industry friends introducing FDM, where you CC also our Account Manager, Magda – magda@frontdeskmaster.com or 

  • send her a message with your friend details via WhatsApp: +44 2032909828.

 

And we will take it from there.

Finally some good news!

Hello everyone,

We hope that you are doing well. 

See below exciting new features we released for you in FrontDesk Master. 

More good news coming soon.

Best,

FrontDesk Master Team

Connect your Booking Engine with Google Analytics or Tag Manager to track conversion

If you need detailed information about your Google Ads campaigns, you can now use to the fullest extent Google Analytics E-commerce tools.

Click HERE to see how to connect your Booking Engine with Google Analytics and track your conversions!

Collect credit card payments directly from FrontDesk Master (Stripe)

You can now simply right-click on any Booking.com reservation and collect the payment from the guest’s credit card.

Click HERE to see how to enable the connection and start using it!

Send room availability directly to guest's WhatsApp!

WhatsApp is everywhere. Now, directly from FrontDesk Master, you can quickly send room quote to your guest via WhatsApp!

Click 
HERE in order to see how it works.