Category: Uncategorized

⚠️ Channel Manager issue – check recent bookings

Dear customers,

We would like to inform you that earlier today 15.05.2025 there was a temporary issue with the channel manager, which may have caused some reservations not to be downloaded into the system on time.

The issue has now been resolved, and the channel manager is functioning normally. All new bookings should now be received correctly and without delays.

In the meantime, we kindly ask you to check if all recent reservations are present in your system. If you notice any missing bookings, please add them manually and ensure the correct Reservation ID is entered in the Reservation Details field.

We apologize for any inconvenience this may have caused and appreciate your attention and understanding. If you have any questions or concerns, feel free to reach out us at support@frontdeskmaster.com.

Best regards,
FrontDesk Master Team

Stronger login protection & Minor improvements

May 12, 2025

Hello everyone!

We’re excited to share the latest updates to FrontDesk Master! This release focuses on strengthening system security with the introduction of two-factor authentication (2FA) for login, along with several minor improvements to enhance your overall experience.

— FrontDesk Master Team ✨

Two-Factor Authentication (2FA)

To help keep your data even more secure, we’ve introduced two-factor authentication (2FA) for logging in to FrontDesk Master. You can now choose to receive your authentication code either via an authentication app (such as Google Authenticator or Authy) or by email.

You can contact our support team at support@frontdeskmaster.com to enable 2FA for all users in your property or only for selected users. Please note that in upcoming updates, 2FA will become mandatory for all users to ensure the highest level of account protection.

Note: If you select Remember my device during authentication, the system will not prompt you for 2FA again for the next 5 hours on that device.

Editing extra sales 

For extra sales that include payments, it is now easier to edit both the sale and transaction details. We’ve updated the Edit Transaction window to let you modify sale items (quantity, price, consumption date) as well as payment details (amount paid, account, accounting date, description). This also applies to sales made directly from the POS—you can now edit or remove them easily from Accounts.

Document upload in Online Check-in

We’ve updated our Online Check-in feature to include an option for guests to upload documents. The uploaded document photo will be available in the Reservation or Guest details.

You can choose to make document upload either optional or required during the Online Check-in process. To configure this, go to the Online Check-in settings.

 

Reminder: Verify user email addresses before June 2nd

April 23, 2025

English

As a follow-up to our recent update regarding restricted access to credit card details, we want to remind you that email verification will be required starting June 2nd to view credit card information.

Please ensure that all users who need access to credit card details have a valid, active email address in the system. The authentication process sends a verification code to the user’s email, which must be entered to access the card information.

To avoid disruptions, we recommend verifying user emails and enabling the feature early under: Property Settings > General > Security

Thank you for helping us keep your data secure!

— FrontDesk Master Team ✨

Español

Como seguimiento a nuestra reciente actualización sobre el acceso restringido a los datos de tarjetas de crédito, queremos recordarte que la verificación por correo electrónico será obligatoria a partir del 2 de junio para visualizar la información de tarjetas.

Por favor, asegúrate de que todos los usuarios que necesiten acceso a los datos de tarjetas de crédito tengan una dirección de correo electrónico válida y activa en el sistema.

Para evitar interrupciones, te recomendamos verificar los correos y activar la función con antelación en: Configuración de la propiedad > General > Seguridad

¡Gracias por ayudarnos a mantener la seguridad de tus datos!

— FrontDesk Master Team ✨

Português

Como continuação da nossa atualização recente sobre o acesso restrito aos dados de cartões de crédito, gostaríamos de lembrar que a verificação por e-mail será obrigatória a partir de 2 de junho para visualizar informações de cartão de crédito.

Por favor, certifique-se de que todos os usuários que precisam de acesso aos dados de cartão tenham um endereço de e-mail válido e ativo no sistema.

Para evitar interrupções, recomendamos verificar os e-mails dos usuários e ativar o recurso com antecedência em: Configurações da Propriedade > Geral > Segurança

Obrigado por nos ajudar a manter seus dados seguros!

— FrontDesk Master Team ✨

System & Security updates

April 4, 2025

Hello everyone!

Over the past few weeks, we’ve released an important security update that introduces credit card access authentication, along with a few minor improvements to help you work with FrontDesk Master more efficiently.

— FrontDesk Master Team ✨

Restricted access to credit card details

To enhance security, we’ve added a new option that requires a verification code to access credit card details. The code is sent to the user’s email address and must be entered to view credit card information in the system.

This is currently an optional feature that you can enable now, but it will become mandatory starting June 2nd. Please ensure that all users who need access to credit card details have an active and working email address by then.

You can enable and test the feature under Property Settings > General > Security.

Once a code is entered, access to credit card details will be granted for the selected expiration time (e.g., 5 minutes). After that period, a new code will be required.

 

Please note: 

  • A code is not required to enter new credit card details.
  • An entry is added to the reservation history each time credit card details are viewed.

Credit cards from Dorms.com

Credit card details are now collected for reservations made through Dorms.com. This means you can now charge these reservations directly from the system using our online payment solution.

Property name in exported file names

When exporting any file from FrontDesk Master—whether it’s a report, a list of reservations, transactions, or any other data—the exported file will now include your property name to make it easier to identify.

Age breakdown as a required field

You can now set the Age Breakdown as a required field when creating or checking in a reservation.

Reservation ID column in Current Shift Summary and Shift Audit

We’ve added the Reservation ID to the Current Shift Summary and Shift Audit reports making it easier to identify transactions made during the shift.

Integrated Passport Scanner

English

 

Tired of long lines at reception and frustrated guests?
We know that check-in can be a hassle—long queues, manual data entry, and the risk of typos slow down the process and frustrate both guests and staff.

But what if there was a way to make the check-in process seamless?
With our Combo Scan, checking in guests has never been easier. Simply scan their ID or passport, and the system instantly captures the details—no typing, no errors, and no wasted time.

Why hotels and hostels love it:

  • Faster check-ins – Reduce wait times and eliminate long queues
  • Automatic data entry, no manual entry – Say goodbye to typos and misspelled names
  • Better guest experience – Happy guests mean better reviews and repeat bookings
  • Improved staff efficiency – Receptionists focus on hospitality, not data entry
  • Seamless integration – Just plug it in, install and start scanning

Make your front desk more efficient today; become a Front Desk Master!

Contact support@frontdeskmaster.com to learn more.

Happy guests, happy receptionists, and more business for your venue!

Español

 

¿Cansado de las largas colas en la recepción y de los huéspedes frustrados? 
Sabemos que el check-in puede ser una molestia: las largas colas, la introducción manual de datos y el riesgo de errores tipográficos ralentizan el proceso y frustran tanto a los huéspedes como al personal.

Pero ¿qué pasaría si hubiera una manera de hacer que el proceso de registro fuera fluido?
Con nuestro Combo Scan, registrar a los huéspedes nunca ha sido tan fácil. Simplemente escanee su documento de identidad o pasaporte, y el sistema capturará instantáneamente los detalles, sin escribir, sin errores y sin perder tiempo.

Por qué a los hoteles y hostales les encanta:

    • Check-ins más rápidos: reduzca los tiempos de espera y elimine las largas colas
    • Entrada automática de datos, sin entrada manual: diga adiós a los errores tipográficos y a los nombres mal escritos
    • Mejor experiencia para los huéspedes: los huéspedes satisfechos significan mejores reseñas y reservas repetidas
    • Mejora de la eficiencia del personal: los recepcionistas se centran en la hospitalidad, no en la entrada de datos
    • Integración perfecta: solo tienes que conectarlo y empezar a escanear

Haga que su recepción sea más eficiente hoy; ¡Conviértete en un FrontDesk Máster!

Póngase en contacto con support@frontdeskmaster.com para obtener más información.

¡Huéspedes felices, recepcionistas felices y más negocios para su hotel!

Português

 
Cansado de longas filas na receção e de ter os hóspedes frustrados?

Sabemos que o check-in pode ser um incômodo: longas filas, entrada manual de dados e o risco de erros de digitação atrasam o processo e frustram hóspedes e funcionários.

Mas e se houvesse uma maneira de tornar o processo de registro perfeito?
Com o nosso Combo Scan, fazer check-in de hóspedes nunca foi tão fácil. Basta digitalizar o seu bilhete de identidade ou passaporte e o sistema irá capturar instantaneamente os detalhes, sem digitação, sem erros e sem perda de tempo.

Por que os hotéis e hostels adoram:

  • Check-ins mais rápidos: reduza os tempos de espera e elimine longas filas
  • Entrada automática de dados, sem entrada manual: diga adeus a erros de digitação e nomes com erros ortográficos
  • Melhor experiência do hóspede: hóspedes satisfeitos significam melhores avaliações e reservas repetidas
  • Maior eficiência da equipe: rececionistas se concentram na hospitalidade, não na entrada de dados
  • Integração perfeita: basta ligá-lo e começar a digitalizar

Torne a sua receção mais eficiente hoje; Torne-se um FrontDesk Master!

Entre em contato com support@frontdeskmaster.com para obter mais informações ou agendar uma demonstração.

Hóspedes felizes, rececionistas felizes e mais negócios para o seu hotel!

 

Introducing Integrated Payment Terminals

Hello everyone!

We are excited to announce a new feature that will help speed up the check-in process and improve payment handling at your reception: integrated payment terminals!

With the addition of Verifone V400cPlus terminals to FrontDesk Master, receptionists no longer need to manually input transaction details into the system. Payments processed through the terminal are automatically synchronized with your FrontDesk Master account, saving valuable time and reducing human error. This means faster check-ins and a smoother experience for both your team and your guests.

The new terminals work alongside online payments and payment links, providing an all-in-one payment solution. All payments—whether in-person or online—are seamlessly integrated, powered by Adyen and managed by FrontDesk Master.

Key Details:

  • Price per terminal: 300 GBP (excluding taxes)
  • Transaction fees: Starting at 0.74% + €0.17
  • Model: Verifone V400cPlus
  • Available in: Europe, US, Australia, and Canada

For more information or to purchase your terminal, please contact our support team at support@frontdeskmaster.com.

We’re excited to bring this new feature to you, helping you streamline your operations and provide a quicker, more efficient check-in experience for your guests!

— FrontDesk Master Team ✨

Happy New Year!

Hello everyone,

As the calendar turns to 2025, we want to thank you for trusting FrontDesk Master as your partner in managing your property operations. May this year bring you more happy guests, smooth check-ins, and plenty of success. 

Wishing you a fantastic year ahead!

— FrontDesk Master Team ✨

 

Recent updates

Below, you can find a list of some updates and improvements we released in November and December.

 

Option to not allocate bookings from Booking Engine automatically

With this new setting, you can choose if bookings made on the Booking Engine should be allocated to beds automatically or unallocated. You can find this option in Booking Engine Settings.

 

Information about accepted Terms & Conditions

Once guests accept your Terms & Conditions while booking through your Booking Engine, the reservation’s history will now include this information along with the accepted T&C content.

 

 

SES Hospedajes report for Spain (beta)

Enable new SES Hospedajes report in Property Settings / Integration to access new guest and reservation fields, and an exportable report from Guest List. 

This feature is in beta. In case you notice any issues or have questions about the integration, please contact us at support@frontdeskmaster.com.

 

Invoice status and additional invoice editing permissions

You can now set status to a new or existing invoice from the Invoices list or directly in the edit invoice window.

With that, you can also restrict access to creating and editing invoices or changing invoice status.

Booking.com outage (July 9th, July 12th)

Dear customers,

We would like to inform you that on July 9th and July 12th Booking.com experienced an outage.

The channel informed that the problem was solved.

Important actions to take:

  • Check all bookings made on July 9th and July 12th. In case of any missing booking please enter it manually with the original ID.

In case of any overbooking caused by this issue please reach Booking.com directly.

If you have any questions or concerns, feel free to reach out us at support@frontdeskmaster.com.

Best,
FrontDesk Master Team

FrontDesk Master on YouTube

Dear customers,

Did you know we have a YouTube channel filled with instructional videos to help you get the most out of FrontDesk Master? Our videos are available in both English and Spanish, ensuring you can follow along comfortably.

Make sure to check it out, subscribe, and save the videos for easy access. Click here to visit our YouTube channel now.

Stay tuned for new exiting updates very soon!

Best, 
— FrontDesk Master Team ✨

Processing bookings problem (10th June)

Dear customers,

We would like to inform you that on June 10th we detected an issue with the channel manager.

Problem:

The reservations from some channels (Booking.com, HostelWorld, Expedia) stopped entering into the system. The cause was related to a third party issue. We had to disable the problematic feature for some time until the third party fixed the problem. Unfortunately, the problematic bookings were reprocessed without credit card details.

Resolution:

The problem was solved and the bookings are being downloaded correctly.

Important actions to take:

The reservations should be in the system now, however additionally we would like to kindly ask you to:

  • Check all bookings made between June 10th and June 11th. In case of any missing booking please enter it manually with the original ID.
  • Check the credit card details (in case they are missing) from these bookings directly in the extranets.

We sincerely apologize for the inconvenience.

If you have any questions or concerns, feel free to reach out us at support@frontdeskmaster.com.

Best,
FrontDesk Master Team