Over the past few weeks, we’ve released an important security update that introduces credit card access authentication, along with a few minor improvements to help you work with FrontDesk Master more efficiently.
— FrontDesk Master Team ✨
Restricted access to credit card details
To enhance security, we’ve added a new option that requires a verification code to access credit card details. The code is sent to the user’s email address and must be entered to view credit card information in the system.
This is currently an optional feature that you can enable now, but it will become mandatory starting June 2nd. Please ensure that all users who need access to credit card details have an active and working email address by then.
You can enable and test the feature under Property Settings > General > Security.
Once a code is entered, access to credit card details will be granted for the selected expiration time (e.g., 5 minutes). After that period, a new code will be required.
Please note:
A code is not required to enter new credit card details.
An entry is added to the reservation history each time credit card details are viewed.
Credit cards from Dorms.com
Credit card details are now collected for reservations made through Dorms.com. This means you can now charge these reservations directly from the system using our online payment solution.
Property name in exported file names
When exporting any file from FrontDesk Master—whether it’s a report, a list of reservations, transactions, or any other data—the exported file will now include your property name to make it easier to identify.
Age breakdown as a required field
You can now set the Age Breakdown as a required field when creating or checking in a reservation.
Reservation ID column in Current Shift Summary and Shift Audit
We’ve added the Reservation ID to the Current Shift Summary and Shift Audit reports making it easier to identify transactions made during the shift.
Tired of long lines at reception and frustrated guests? We know that check-in can be a hassle—long queues, manual data entry, and the risk of typos slow down the process and frustrate both guests and staff.
But what if there was a way to make the check-in process seamless? With our Combo Scan, checking in guests has never been easier. Simply scan their ID or passport, and the system instantly captures the details—no typing, no errors, and no wasted time.
Why hotels and hostels love it:
Faster check-ins – Reduce wait times and eliminate long queues
Automatic data entry, no manual entry – Say goodbye to typos and misspelled names
Better guest experience – Happy guests mean better reviews and repeat bookings
Improved staff efficiency – Receptionists focus on hospitality, not data entry
Seamless integration – Just plug it in, install and start scanning
Make your front desk more efficient today; become a Front Desk Master!
Contact support@frontdeskmaster.com to learn more.
Happy guests, happy receptionists, and more business for your venue!
¿Cansado de las largas colas en la recepción y de los huéspedes frustrados? Sabemos que el check-in puede ser una molestia: las largas colas, la introducción manual de datos y el riesgo de errores tipográficos ralentizan el proceso y frustran tanto a los huéspedes como al personal.
Pero ¿qué pasaría si hubiera una manera de hacer que el proceso de registro fuera fluido? Con nuestro Combo Scan, registrar a los huéspedes nunca ha sido tan fácil. Simplemente escanee su documento de identidad o pasaporte, y el sistema capturará instantáneamente los detalles, sin escribir, sin errores y sin perder tiempo.
Por qué a los hoteles y hostales les encanta:
Check-ins más rápidos: reduzca los tiempos de espera y elimine las largas colas
Entrada automática de datos, sin entrada manual: diga adiós a los errores tipográficos y a los nombres mal escritos
Mejor experiencia para los huéspedes: los huéspedes satisfechos significan mejores reseñas y reservas repetidas
Mejora de la eficiencia del personal: los recepcionistas se centran en la hospitalidad, no en la entrada de datos
Integración perfecta: solo tienes que conectarlo y empezar a escanear
Haga que su recepción sea más eficiente hoy; ¡Conviértete en un FrontDesk Máster!
Cansado de longas filas na receção e de ter os hóspedes frustrados?
Sabemos que o check-in pode ser um incômodo: longas filas, entrada manual de dados e o risco de erros de digitação atrasam o processo e frustram hóspedes e funcionários.
Mas e se houvesse uma maneira de tornar o processo de registro perfeito? Com o nosso Combo Scan, fazer check-in de hóspedes nunca foi tão fácil. Basta digitalizar o seu bilhete de identidade ou passaporte e o sistema irá capturar instantaneamente os detalhes, sem digitação, sem erros e sem perda de tempo.
Por que os hotéis e hostels adoram:
Check-ins mais rápidos: reduza os tempos de espera e elimine longas filas
Entrada automática de dados, sem entrada manual: diga adeus a erros de digitação e nomes com erros ortográficos
Melhor experiência do hóspede: hóspedes satisfeitos significam melhores avaliações e reservas repetidas
Maior eficiência da equipe: rececionistas se concentram na hospitalidade, não na entrada de dados
Integração perfeita: basta ligá-lo e começar a digitalizar
Torne a sua receção mais eficiente hoje; Torne-se um FrontDesk Master!
We are excited to announce a new feature that will help speed up the check-in process and improve payment handling at your reception: integrated payment terminals!
With the addition of Verifone V400cPlus terminals to FrontDesk Master, receptionists no longer need to manually input transaction details into the system. Payments processed through the terminal are automatically synchronized with your FrontDesk Master account, saving valuable time and reducing human error. This means faster check-ins and a smoother experience for both your team and your guests.
The new terminals work alongside online payments and payment links, providing an all-in-one payment solution. All payments—whether in-person or online—are seamlessly integrated, powered by Adyen and managed by FrontDesk Master.
Key Details:
Price per terminal: 300 GBP (excluding taxes)
Transaction fees: Starting at 0.74% + €0.17
Model: Verifone V400cPlus
Available in: Europe, US, Australia, and Canada
For more information or to purchase your terminal, please contact our support team at support@frontdeskmaster.com.
We’re excited to bring this new feature to you, helping you streamline your operations and provide a quicker, more efficient check-in experience for your guests!
As the calendar turns to 2025, we want to thank you for trusting FrontDesk Master as your partner in managing your property operations. May this year bring you more happy guests, smooth check-ins, and plenty of success.
Wishing you a fantastic year ahead!
— FrontDesk Master Team ✨
Recent updates
Below, you can find a list of some updates and improvements we released in November and December.
Option to not allocate bookings from Booking Engine automatically
With this new setting, you can choose if bookings made on the Booking Engine should be allocated to beds automatically or unallocated. You can find this option in Booking Engine Settings.
Information about accepted Terms & Conditions
Once guests accept your Terms & Conditions while booking through your Booking Engine, the reservation’s history will now include this information along with the accepted T&C content.
SES Hospedajes report for Spain (beta)
Enable new SES Hospedajes report in Property Settings / Integration to access new guest and reservation fields, and an exportable report from Guest List.
This feature is in beta. In case you notice any issues or have questions about the integration, please contact us at support@frontdeskmaster.com.
Invoice status and additional invoice editing permissions
You can now set status to a new or existing invoice from the Invoices list or directly in the edit invoice window.
With that, you can also restrict access to creating and editing invoices or changing invoice status.
Did you know we have a YouTube channel filled with instructional videos to help you get the most out of FrontDesk Master? Our videos are available in both English and Spanish, ensuring you can follow along comfortably.
We would like to inform you that on June 10th we detected an issue with the channel manager.
Problem:
The reservations from some channels (Booking.com, HostelWorld, Expedia) stopped entering into the system. The cause was related to a third party issue. We had to disable the problematic feature for some time until the third party fixed the problem. Unfortunately, the problematic bookings were reprocessed without credit card details.
Resolution:
The problem was solved and the bookings are being downloaded correctly.
Important actions to take:
The reservations should be in the system now, however additionally we would like to kindly ask you to:
Check all bookings made between June 10th and June 11th. In case of any missing booking please enter it manually with the original ID.
Check the credit card details (in case they are missing) from these bookings directly in the extranets.
We sincerely apologize for the inconvenience.
If you have any questions or concerns, feel free to reach out us at support@frontdeskmaster.com.
Best, FrontDesk Master Team
You will begin receiving bookings from Hostel Hop soon!
We’re thrilled to share some exciting news with you – Hostel Hop officially launched on March 29th! As our valued partner, we wanted to ensure you’re among the first to know about this significant milestone.
Here’s how you can prepare your hostel to take full advantage of Hostel Hop’s benefits:
1. Ensure Integration: If you haven’t already, integrate Hostel Hop with Front Desk Master to seamlessly manage your bookings and capitalize on the platform’s features.
2. Update Your Profile: Take the time to review and update your hostel’s profile on Hostel Hop to ensure it accurately reflects your offerings and amenities.
3. Spread the Word: Start promoting your hostel on Hostel Hop to attract early bookings and generate excitement among travelers.
What Does This Mean for Your Hostel?
With the launch of Hostel Hop, there are incredible opportunities in store for your hostel:
Enhanced Visibility: Joining Hostel Hop expands your hostel’s visibility to a global network of travelers, increasing your chances of reaching new guests and maximizing occupancy.
Competitive Advantage: Take advantage of Hostel Hop’s lower booking fees compared to other platforms, allowing you to optimize your revenue and profitability.
Streamlined Operations: Seamlessly manage your bookings and streamline operations through Front Desk Master’s integration with Hostel Hop, saving time and effort.
Revenue Boost: Leverage Hostel Hop’s unique cash-back incentives for travelers, driving more bookings and revenue to your hostel.
Receptionist Engagement: Empower your receptionists to earn bonuses and commissions by referring travelers to Hostel Hop, fostering stronger engagement and loyalty within your team.
Need Assistance?
Our dedicated team is here to support you every step of the way. If you have any questions or require assistance with setting up your hostel profile, don’t hesitate to reach out to us at info@hostelhop.io or by phone at +1 (407) 325-5080.
Thank you for your continued partnership and support. We’re incredibly excited about the upcoming launch of Hostel Hop and the opportunities it brings for your hostel. Together, we can redefine the hostel booking experience and create memorable journeys for travelers worldwide.
Here’s to a successful launch and a prosperous future!
We are pleased to announce that FrontDesk Master has partnered with Hostel Hop, an innovative hostel booking platform that is set to revolutionize the way you connect with travelers and boost your revenue. This partnership opens up new opportunities for your hostel to thrive and expand its reach in the ever-evolving travel industry.
What Does This Mean for Your Hostel?
By integrating Hostel Hop through FrontDesk Master, you gain access to a host of benefits that will enhance your hostel’s operations and profitability:
Lower Booking Fees: Hostel Hop charges hostels a competitive 12% booking fee, reducing your overhead compared to the 15% charged by some competitors, making your business more profitable.
Streamlined Booking Management: Our user-friendly interface simplifies the booking process, reducing your administrative workload and improving efficiency. Say goodbye to the hassles of manual bookings.
Increased Revenue: Our unique 4% cash-back to travelers for referrals can generate more bookings through your network, resulting in increased occupancy and revenue for your hostel.
Receptionist Engagement: Empower your receptionists to earn bonuses and commissions by referring travelers to Hostel Hop and making recommendations, strengthening their commitment to your business and driving more bookings.
How to Get Started:
Getting your hostel set up with Hostel Hop through FrontDesk Master is a breeze. Here’s what you need to do:
Create an Account: If you haven’t already, sign up for an account on Hostel Hop.
Select FrontDesk Master as Your Channel Manager: In your Hostel Hop settings, simply choose Front Desk Master as your channel manager. From there you will simply copy the credentials into your FDM account and you’re done! FDM will handle the rest.
That’s it! You’re all set to benefit from Hostel Hop’s innovative features and the support of Front Desk Master.
Need Assistance?
Hostel Hop is set to open to travelers in November of 2023. Please take advantage of this time to onboard your hostel. If you have any questions or would like our dedicated team to assist with setting up your hostel profile, please reach out to us via email at info@hostelhop.io or by phone at +1 (407) 325-5080. We’re committed to ensuring a smooth transition and making the most of this exciting partnership.
We are thrilled to embark on this journey with you and look forward to seeing your hostel thrive with Hostel Hop and FrontDesk Master. Together, we can transform the hostel booking landscape and elevate the services we offer to travelers worldwide.
Thank you for being a valued member of our network. Here’s to a bright and prosperous future!
We’ve got some exciting news to share with you! Introducing our brand new Online Check-in feature with cheaper online payments. The new online check-in is designed to streamline and speed up the check-in process for your guests and reception. It’s all about making things easier and more enjoyable for everyone involved.
⇒ Redesigned interface. A new redesigned interface that guides the guest step by step through the online check-in process.
⇒ New features. Require guest to accept specific terms of stay, adjust how City tax is displayed or add a custom message to the check-in confirmation screen.
⇒ Precheck-in codes. Generate precheck-in codes used by the reception to find arrived guests and make a quick check-in in the system.
⇒ Cheaper online payments. An affordable payment gateway which will replace Stripe in the EU.
Coming up next
The upcoming Online Check-in update will introduce new reservation management options for guests. Guests will gain the ability to:
Cancel reservations, nights, or guests
Modify reservation stay dates
Purchase extra items
Leave notes for the reception
Available before the end of this year!
New Online Check-in interface
The new interface offers a clear and pleasant UI for the guests. It makes the online check-in fast and easy. See the video below which shows all the steps of the check-in.
New Online Check-in features
New Online Check-in brings new features, that can help you customize the process to your needs. In Online Check-in Settings, you can find the following options:
Choose which guest details are required for online check-in
Show City Tax
Decide how City tax should be displayed and if it should be included into online payment.
City tax paid at the reception
Terms and Conditions
Apart from selecting the template to serve as the Terms & Conditions that guests must accept for online check-in, you can personalize it with custom checkboxes.
Look & Feel
In this part, you can customize the Online Check-in experience by changing the accent color. Use Google hex color picker to select a color of your preference.
Additionally, you can adjust the messages displayed to guests after a successful online check-in. These messages can vary depending on whether the online check-in occurs before the arrival day or on the arrival day.
Precheck-in codes
Precheck-in codes are created to accelerate the check-in process and minimize the time guests spend at the reception. These codes are generated by the system following a successful online check-in after the guest has already reached the property.
Upon enabling the pre-check-in codes option, when a guest clicks the “I arrived” button in Online Check-in, the system generates a pre-check-in code that appears as follows:
Next, the guest shows the code to the receptionist. The receptionist cross-references the code against the list of generated pre-check-ins, confirms the check-in with a single click, and provides the guest with the room keys.
See the video to see how precheck-in codes work:
Your Online Check-in link
You can find the link to your new Online Check-in in the Property Settings under Online Check-in > Settings. Copy the link and use it on your website, or replace the existing online check-in link in automated emails.
Cheaper Online Payments
Starting now, we are offering a new online payments’ gateway which is a more affordable alternative to the current Stripe integration. Have a look at the transaction fees comparision in the Eurozone:
*The fees listed above apply to VISA, MAESTRO, and MASTERCARD payments.
Stripe will be replaced by the new payment gateway in the following countries:
We will be contacting you directly to schedule the upgrade from Stripe to FrontDesk Master Payments. If you are not using any payment gateway yet and would like to start, reach out to our support team at support@frontdeskmaster.com.
