⚠️ Channel Manager issue – check recent bookings

Dear customers,

We would like to inform you that earlier today 15.05.2025 there was a temporary issue with the channel manager, which may have caused some reservations not to be downloaded into the system on time.

The issue has now been resolved, and the channel manager is functioning normally. All new bookings should now be received correctly and without delays.

In the meantime, we kindly ask you to check if all recent reservations are present in your system. If you notice any missing bookings, please add them manually and ensure the correct Reservation ID is entered in the Reservation Details field.

We apologize for any inconvenience this may have caused and appreciate your attention and understanding. If you have any questions or concerns, feel free to reach out us at support@frontdeskmaster.com.

Best regards,
FrontDesk Master Team

Stronger login protection & Minor improvements

May 12, 2025

Hello everyone!

We’re excited to share the latest updates to FrontDesk Master! This release focuses on strengthening system security with the introduction of two-factor authentication (2FA) for login, along with several minor improvements to enhance your overall experience.

— FrontDesk Master Team ✨


Two-Factor Authentication (2FA)

To help keep your data even more secure, we’ve introduced two-factor authentication (2FA) for logging in to FrontDesk Master. You can now choose to receive your authentication code either via an authentication app (such as Google Authenticator or Authy) or by email.

You can contact our support team at support@frontdeskmaster.com to enable 2FA for all users in your property or only for selected users. Please note that in upcoming updates, 2FA will become mandatory for all users to ensure the highest level of account protection.

Note: If you select Remember my device during authentication, the system will not prompt you for 2FA again for the next 5 hours on that device.


Editing extra sales 

For extra sales that include payments, it is now easier to edit both the sale and transaction details. We’ve updated the Edit Transaction window to let you modify sale items (quantity, price, consumption date) as well as payment details (amount paid, account, accounting date, description). This also applies to sales made directly from the POS—you can now edit or remove them easily from Accounts.


Document upload in Online Check-in

We’ve updated our Online Check-in feature to include an option for guests to upload documents. The uploaded document photo will be available in the Reservation or Guest details.

You can choose to make document upload either optional or required during the Online Check-in process. To configure this, go to the Online Check-in settings.

 

Reminder: Verify user email addresses before June 2nd

April 23, 2025

As a follow-up to our recent update regarding restricted access to credit card details, we want to remind you that email verification will be required starting June 2nd to view credit card information.

Please ensure that all users who need access to credit card details have a valid, active email address in the system. The authentication process sends a verification code to the user’s email, which must be entered to access the card information.

To avoid disruptions, we recommend verifying user emails and enabling the feature early under: Property Settings > General > Security

Thank you for helping us keep your data secure!

— FrontDesk Master Team ✨

Como seguimiento a nuestra reciente actualización sobre el acceso restringido a los datos de tarjetas de crédito, queremos recordarte que la verificación por correo electrónico será obligatoria a partir del 2 de junio para visualizar la información de tarjetas.

Por favor, asegúrate de que todos los usuarios que necesiten acceso a los datos de tarjetas de crédito tengan una dirección de correo electrónico válida y activa en el sistema.

Para evitar interrupciones, te recomendamos verificar los correos y activar la función con antelación en: Configuración de la propiedad > General > Seguridad

¡Gracias por ayudarnos a mantener la seguridad de tus datos!

— FrontDesk Master Team ✨

Como continuação da nossa atualização recente sobre o acesso restrito aos dados de cartões de crédito, gostaríamos de lembrar que a verificação por e-mail será obrigatória a partir de 2 de junho para visualizar informações de cartão de crédito.

Por favor, certifique-se de que todos os usuários que precisam de acesso aos dados de cartão tenham um endereço de e-mail válido e ativo no sistema.

Para evitar interrupções, recomendamos verificar os e-mails dos usuários e ativar o recurso com antecedência em: Configurações da Propriedade > Geral > Segurança

Obrigado por nos ajudar a manter seus dados seguros!

— FrontDesk Master Team ✨

System & Security updates

April 4, 2025

Hello everyone!

Over the past few weeks, we’ve released an important security update that introduces credit card access authentication, along with a few minor improvements to help you work with FrontDesk Master more efficiently.

— FrontDesk Master Team ✨


Restricted access to credit card details

To enhance security, we’ve added a new option that requires a verification code to access credit card details. The code is sent to the user’s email address and must be entered to view credit card information in the system.

This is currently an optional feature that you can enable now, but it will become mandatory starting June 2nd. Please ensure that all users who need access to credit card details have an active and working email address by then.

You can enable and test the feature under Property Settings > General > Security.

Once a code is entered, access to credit card details will be granted for the selected expiration time (e.g., 5 minutes). After that period, a new code will be required.

 

Please note: 

  • A code is not required to enter new credit card details.
  • An entry is added to the reservation history each time credit card details are viewed.

Credit cards from Dorms.com

Credit card details are now collected for reservations made through Dorms.com. This means you can now charge these reservations directly from the system using our online payment solution.


Property name in exported file names

When exporting any file from FrontDesk Master—whether it’s a report, a list of reservations, transactions, or any other data—the exported file will now include your property name to make it easier to identify.


Age breakdown as a required field

You can now set the Age Breakdown as a required field when creating or checking in a reservation.


Reservation ID column in Current Shift Summary and Shift Audit

We’ve added the Reservation ID to the Current Shift Summary and Shift Audit reports making it easier to identify transactions made during the shift.

Integrated Passport Scanner

 

Tired of long lines at reception and frustrated guests?
We know that check-in can be a hassle—long queues, manual data entry, and the risk of typos slow down the process and frustrate both guests and staff.

But what if there was a way to make the check-in process seamless?
With our Combo Scan, checking in guests has never been easier. Simply scan their ID or passport, and the system instantly captures the details—no typing, no errors, and no wasted time.

Why hotels and hostels love it:

  • Faster check-ins – Reduce wait times and eliminate long queues
  • Automatic data entry, no manual entry – Say goodbye to typos and misspelled names
  • Better guest experience – Happy guests mean better reviews and repeat bookings
  • Improved staff efficiency – Receptionists focus on hospitality, not data entry
  • Seamless integration – Just plug it in, install and start scanning

Make your front desk more efficient today; become a Front Desk Master!

Contact support@frontdeskmaster.com to learn more.

Happy guests, happy receptionists, and more business for your venue!

 

¿Cansado de las largas colas en la recepción y de los huéspedes frustrados? 
Sabemos que el check-in puede ser una molestia: las largas colas, la introducción manual de datos y el riesgo de errores tipográficos ralentizan el proceso y frustran tanto a los huéspedes como al personal.

Pero ¿qué pasaría si hubiera una manera de hacer que el proceso de registro fuera fluido?
Con nuestro Combo Scan, registrar a los huéspedes nunca ha sido tan fácil. Simplemente escanee su documento de identidad o pasaporte, y el sistema capturará instantáneamente los detalles, sin escribir, sin errores y sin perder tiempo.

Por qué a los hoteles y hostales les encanta:

    • Check-ins más rápidos: reduzca los tiempos de espera y elimine las largas colas
    • Entrada automática de datos, sin entrada manual: diga adiós a los errores tipográficos y a los nombres mal escritos
    • Mejor experiencia para los huéspedes: los huéspedes satisfechos significan mejores reseñas y reservas repetidas
    • Mejora de la eficiencia del personal: los recepcionistas se centran en la hospitalidad, no en la entrada de datos
    • Integración perfecta: solo tienes que conectarlo y empezar a escanear

Haga que su recepción sea más eficiente hoy; ¡Conviértete en un FrontDesk Máster!

Póngase en contacto con support@frontdeskmaster.com para obtener más información.

¡Huéspedes felices, recepcionistas felices y más negocios para su hotel!

 
Cansado de longas filas na receção e de ter os hóspedes frustrados?

Sabemos que o check-in pode ser um incômodo: longas filas, entrada manual de dados e o risco de erros de digitação atrasam o processo e frustram hóspedes e funcionários.

Mas e se houvesse uma maneira de tornar o processo de registro perfeito?
Com o nosso Combo Scan, fazer check-in de hóspedes nunca foi tão fácil. Basta digitalizar o seu bilhete de identidade ou passaporte e o sistema irá capturar instantaneamente os detalhes, sem digitação, sem erros e sem perda de tempo.

Por que os hotéis e hostels adoram:

  • Check-ins mais rápidos: reduza os tempos de espera e elimine longas filas
  • Entrada automática de dados, sem entrada manual: diga adeus a erros de digitação e nomes com erros ortográficos
  • Melhor experiência do hóspede: hóspedes satisfeitos significam melhores avaliações e reservas repetidas
  • Maior eficiência da equipe: rececionistas se concentram na hospitalidade, não na entrada de dados
  • Integração perfeita: basta ligá-lo e começar a digitalizar

Torne a sua receção mais eficiente hoje; Torne-se um FrontDesk Master!

Entre em contato com support@frontdeskmaster.com para obter mais informações ou agendar uma demonstração.

Hóspedes felizes, rececionistas felizes e mais negócios para o seu hotel!

 

Introducing Integrated Payment Terminals

Hello everyone!

We are excited to announce a new feature that will help speed up the check-in process and improve payment handling at your reception: integrated payment terminals!

With the addition of Verifone V400cPlus terminals to FrontDesk Master, receptionists no longer need to manually input transaction details into the system. Payments processed through the terminal are automatically synchronized with your FrontDesk Master account, saving valuable time and reducing human error. This means faster check-ins and a smoother experience for both your team and your guests.

The new terminals work alongside online payments and payment links, providing an all-in-one payment solution. All payments—whether in-person or online—are seamlessly integrated, powered by Adyen and managed by FrontDesk Master.

Key Details:

  • Price per terminal: 300 GBP (excluding taxes)
  • Transaction fees: Starting at 0.74% + €0.17
  • Model: Verifone V400cPlus
  • Available in: Europe, US, Australia, and Canada

For more information or to purchase your terminal, please contact our support team at support@frontdeskmaster.com.

We’re excited to bring this new feature to you, helping you streamline your operations and provide a quicker, more efficient check-in experience for your guests!

— FrontDesk Master Team ✨

Happy New Year!

Hello everyone,

As the calendar turns to 2025, we want to thank you for trusting FrontDesk Master as your partner in managing your property operations. May this year bring you more happy guests, smooth check-ins, and plenty of success. 

Wishing you a fantastic year ahead!

— FrontDesk Master Team ✨

 


Recent updates

Below, you can find a list of some updates and improvements we released in November and December.

 

Option to not allocate bookings from Booking Engine automatically

With this new setting, you can choose if bookings made on the Booking Engine should be allocated to beds automatically or unallocated. You can find this option in Booking Engine Settings.

 

Information about accepted Terms & Conditions

Once guests accept your Terms & Conditions while booking through your Booking Engine, the reservation’s history will now include this information along with the accepted T&C content.

 

 

SES Hospedajes report for Spain (beta)

Enable new SES Hospedajes report in Property Settings / Integration to access new guest and reservation fields, and an exportable report from Guest List. 

This feature is in beta. In case you notice any issues or have questions about the integration, please contact us at support@frontdeskmaster.com.

 

Invoice status and additional invoice editing permissions

You can now set status to a new or existing invoice from the Invoices list or directly in the edit invoice window.

With that, you can also restrict access to creating and editing invoices or changing invoice status.

System Update

November 5, 2024

Hello everyone!

We’re excited to announce the release of a system update that includes new features and improvements. Check out the details below!

— FrontDesk Master Team ✨

 


Send invoices via email

You can now send invoices to your guests directly via email. Use the “Save and send” option when creating an invoice, or select “Send email” for an existing invoice in the Invoices list. Invoices will be sent as PDF attachments, and you can track the email delivery and content in the reservation’s history.


New email keys

We’ve added new email keys for your templates:

  • {InvoiceNumber} – retrieves the latest invoice number for a reservation
  • {InvoiceDate}
  • {TotalNET} – shows the NET value of accommodation and sales combined
  • {TotalTaxValue} – displays the total tax value of accommodation and sales combined

Sales items by tax category on invoices

You can now display sales items grouped by category and tax percentage on invoices. Different items will be organized by sale item category and tax rate for easier review.


New invoice keys

We’ve added new keys for your invoice templates that pull information from the guest’s billing profile:

  • {BillingTaxNumber}
  • {BillingEmail}
  • {BillingPhone}
  • {BillingGiro}
  • {BillingCommune}


Meals report filters

Filter the new Meals report by reservation status and sales source. This feature will automatically exclude sales from cancelled and no-show reservations.


Agoda commission

Commission details for Agoda bookings are now displayed in the reservation form under the Payments tab.

Payment links

Hello everyone!

We’re thrilled to announce the latest FrontDesk Master update, including Payment Links and more improvements to invoicing. Get all the details below!

If you’re interested in implementing online payments with the new payment link feature (available in Europe and the US), feel free to reach out to us at support@frontdeskmaster.com.

— FrontDesk Master Team ✨

 


Online payment links

We’re excited to introduce Payment Links for our FDM Payments integration! This new feature is available for users in Europe and the United States and is an excellent addition to our online payment solutions.

With payment links, you can easily generate a unique link and send it to your guests via email—making it simpler than ever to collect payments. Check out the video below for a step-by-step guide on how it works:

How to get started?
For existing FDM Online Payments users: You can find the Payment Links option under the “More” section in the main menu.
Interested in signing up for FDM Online Payments and using payment links? Contact us at support@frontdeskmaster.com for onboarding details.

 


Invoicing improvements

We’ve also made exciting improvements to our invoicing system, giving you more control and flexibility in customizing your invoices.

Here’s what’s new:

  • Customizable Invoice Table Settings: You can now set up default invoice table settings for each template in the invoice configuration. Choose which information should be displayed on the invoice and personalize your templates to fit your needs.

Invoice template settings

  • Editable City Tax values: You can now adjust the city tax directly in the invoice summary when creating an invoice, making the process smoother and more efficient.
  • Surcharge display: Display any surcharges as a separate line item in the invoice table, giving you more transparency in your invoicing.

Stay tuned—more updates are coming soon!

Invoicing improvements

Hello everyone,

Over the past two months, we’ve been working on making several fixes and improvements to the invoice module, all aimed at making the system easier to use and more versatile. While more updates are on the way, we wanted to share the latest changes we’ve introduced. See the details below!

— FrontDesk Master Team ✨

 

Content

Standard Invoice Table
Create invoice from scratch
Issue credit notes
{GroupName} key
Show accommodation per room type
Use billing details
Print invoice from Invoices list
Invoice number as file name
Link payments with invoice
Bug fixes
And more to come!

 

Standard Invoice Table

The recently added {InvoiceItemsTableStandard} will now be used as the default table for new invoice templates. This table offers translations in Spanish, Portuguese, French, and Polish, and it is responsive by adjusting to the selected table settings.

Standard Invoice Table

Try out the new table now, as the next update will offer even more customization options! For more details, see the section about upcoming updates.

 

Create invoice from scratch

Now it is possible to create an invoice not connected to any reservation. Head to the Invoices list and use the Add new invoice button. To create an invoice from scratch, just add the recipient details, set invoice dates, add items to the table and save it.

 

Issue credit note

Now it is possible to make credit notes to system invoices. Select the invoice to make a refund for, and click the Make Credit note button in the Invoices list or in the Payments tab of the Reservation Form.

Credit note will generate negative values for the original invoice and save it as a separate invoice type. In Invoices list, you can now filter invoices by their type: invoice or credit note.

Credit note

The credit note number will be generated automatically based on the new credit note number setting. You can use a custom numeration or use the original invoice number for reference:

Credit note number settings

 

{GroupName} key

Use the {GroupName} key in your invoice template to extract the group name for a group reservation.

Group name key

 

Show accommodation per room type

Now you can easily display accommodation per room type in the invoice table. The system will create a list of room types from the reservation and the quantity of units (beds in dorms and rooms in private rooms).

Invoice room type accommodation table

 

Use billing details

When you are using Billing Profile (Invoice button in Reservation or Guest details) to for reservation billing details, now the system will use those details for the invoice.

Print invoice from Invoices list

Now you can print or save locally the invoice faster with the new print option available directly in the invoices list.

Invoice number as file name

When saving an invoice locally, the system will now use the invoice number as a file name for easier files management.

 

Linking payments with invoice will now adjust the Paid to date amount in already existing invoices. When you edit an existing invoice and want to connect more payments to it, it is now possible.


Bug fixes

We fixed several bugs related to invoicing, including:
– general invoice table bug fixes
– invoice list fixes
– items included into rate (e.g. breakfast included) are now included also on the invoice
– meals report fixes


And more to come!

In the next update, we will add some further enhancements to the invoicing part:

  • Invoice template settings with predefined configuration for selected template
  • Option to separate Sales by category and tax % in the invoice table
  • Option to edit city tax value in invoice table
  • Option to send invoice by email
  • Showing surcharge on the invoice table as an item