Dear customers,
We would like to inform you that on June 10th we detected an issue with the channel manager.
Problem:
The reservations from some channels (Booking.com, HostelWorld, Expedia) stopped entering into the system. The cause was related to a third party issue. We had to disable the problematic feature for some time until the third party fixed the problem. Unfortunately, the problematic bookings were reprocessed without credit card details.
Resolution:
The problem was solved and the bookings are being downloaded correctly.
Important actions to take:
The reservations should be in the system now, however additionally we would like to kindly ask you to:
- Check all bookings made between June 10th and June 11th. In case of any missing booking please enter it manually with the original ID.
- Check the credit card details (in case they are missing) from these bookings directly in the extranets.
We sincerely apologize for the inconvenience.
If you have any questions or concerns, feel free to reach out us at support@frontdeskmaster.com.
Best,
FrontDesk Master Team