Month: September 2025

⚠️ Booking.com outage (resolved)

Dear customers,

We would like to inform you that tonight, 16.09.2025, Booking.com experienced an issue which may have caused some reservations not to be downloaded into the system on time.

The outage started at 2025-09-16, 12:55:39 AM UTC and was resolved at 2025-09-16, 02:33:50 AM UTC.

All new bookings should now be received correctly and without delays.

We kindly ask you to check if the reservations made, modified or cancelled between the mentioned hours are present in your system. If you notice any missing bookings, please add them manually and ensure the correct Reservation ID is entered in the Reservation Details field.

If you have any questions or concerns, feel free to reach out to us at support@frontdeskmaster.com.

Best regards,
FrontDesk Master Team

FrontDesk Master update

September 8, 2025

Hello everyone!

Today we have released a new system update. Have a look at the features and fixes below and stay tuned for the next release!

— FrontDesk Master Team ✨

Notification: Booking allocated to different rooms 

From now on, you’ll get an automatic notification whenever a booking is allocated to different rooms. This makes it easy to catch and fix these cases right away, so your guests can enjoy a smooth, uninterrupted stay.

Property Settings / Notifications

 

Timesheet permissions

We have introduced a separate permission for users to access the Timesheet feature. You can find it in Manager / Staff / Edit roles and permissions under “Access FrontDesk features”.

 

Bug fixes:

  • Not loading default English translations when logging in to the system using unsupported language.
  • Incorrect booking history record after currency change and returning items sold in the first currency.
  • Coupons: selected rates unchecked in the UI.
  • Coupons: coupon deleted when using auto-allocation from right click.
  • Invoices: incorrect item deleted from the table.
  • Invoices: multiple VAT rate issue.
  • Invoices: removed sales category name on edit.
  • SES.HOSPEDAJES: system allows check-in without address validation.
  • City tax on Booking Engine fixes.
  • Channel commission value fixes.