Mobile access to FrontDesk Master!

Hello everyone,

We hope that you are doing well. This month we have released a new system update. The most exciting one is mobile access to FrontDesk Master.

See below some new features that are available now in FrontDesk Master.

More good news coming soon.

Best,
FrontDesk Master Team


Currency option for rounding prices

We have added the possibility of choosing the currencies you want to apply the rounding rules on.

Exchange rate update improvement

We have added an option to update the channels immediately after receiving the exchange rate information from the official source.

Booking method filter in Guest demographics report

Possibility of editing items sold in reservation

Now you will be able to edit the price and the number of items sold in a reservation.

New city tax model for Greece

New pre-defined tax model, Greece | €1.5, adds city tax differently for dorms and private rooms:

    • dorm rooms – €1.5 per bednight (guest)
    • private rooms – €1.5 per private room per night. 

The standard Greece city tax model, adds €0.5 per bednight in dorms and per night in private rooms.

Add guest nationality improvements

Now you can search for guest nationality much faster by typing it in Guest Details!

Option 1: Mobile Access 

If you log in to FrontDesk Master on your phone, you will see a number of features that were adjusted for the mobile and touch view. See below the already available features. (Mobile POS, housekeeping, accounts, and booking list are in the works!)

Create new bookings

Use the new Add Booking option to easily create bookings on mobile.

Close Rooms and edit prices with Bulk Update

Use Bulk Update to set up restrictions, close availability or change prices from your mobile.

Check your prices and availability

Use Prices Calendar to quickly check your room types’ availability, prices, and restrictions. Run Global Update and change your prices manually.

See your bookings on Bed View

Mobile bed view allows you to check your bookings and guests on beds. See the reservation status and details for selected reservation.

Check your property Dashboard

Use Dashboard to quickly check your property occupancy, guests, and statistics for the day. Check recent changes in Live Feed.

Option 2: Full FrontDesk Master on mobile!

The limited number of features described above are adjusted for the mobile and touch screens. However, there is also an option to run a full FrontDesk Master version on your phone.

For that, you need to do the following:

  1. Download a free Puffin Web Browser (Apple Store or Play Store)
  2. Open browser settings in the top-right corner and select Request desktop site and Mouse options.

3. Log in to FrontDesk Master in the horizontal view.

Hurray! You can use now all the features on your phone. 

Other important bug fixes

  • DEV-8099 Online check-in: button text edited manually in Firefox browser
  • DEV-8089 Accommodation revenue – duplicated filter
  • DEV-8069 Pickup report crashes after a few dates and filters changes
  • DEV-8066 Occupancy report does not work when you compare it to previous years
  • DEV-7950 Unallocated booking highlighting not working
  • DEV-7906 UI corrections
  • DEV-7821 Invoices – problem with changing the item description
  • DEV-7461 BE Coupon not working with days restrictions
  • DEV-7340 Shifts audit report – shift reports appear on incorrect dates
  • DEV-4234 Incorrect currency on cancellation notification

IMPORTANT! Two Booking.com problems

Dear Partners,

Booking.com is experiencing two issues at the momoment.

  1. First one with receiving No Show updates from channel managers. They are working on it. Please make sure to mark the reservations as No Show directly in your Booking.com Extranet.
  2. Booking.com sends sometimes incorrect number of guests in reservations. Please make sure to correct them manually if needed.

As soon as Booking.com fixes the issues, we will let you know immediately.

Best regards,
FrontDesk Master Team

****

Estimados clientes:

Booking.com está experimentando dos problemas en este momento.

  1. El primero con recibir actualizaciones sobre No Shows enviadas de los channel managers. Están trabajando en la solución. Asegúrense de marcar las reservas como No Show directamente en su Extranet de Booking.com.
  2. Booking.com envía a veces un número incorrecto de huéspedes en las reservas. Asegúrese de corregirlos manualmente si es necesario.

En cuanto tengamos noticias sobre la resolución de estos problemas, se lo haremos saber enseguida.

Atentamente,
FrontDesk Master Team

IMPORTANT! Hostelworld outage

UPDATE!

HostelWorld has informed us that the problem was resolved. Please make sure all bookings made on November 10th and 11th are in the system. If needed please enter them manually. The new ones should enter correctly.

***

HostelWorld nos ha informacion de que el problema está resuelto. Por favor, asegúrese de que todas las reservas de HostelWorld hechas entre el 10 y 11 no noviembre están en el sistema. Si es necesario, ingréselas manualmente. Las nuevas deben entrar correctamente.

Best regards,
FrontDesk Master Team

**************

Dear Partners,

Hostelworld is currently experiencing issues with sending new bookings to channel managers and receiving availability and rate update. They are working on the solution. Please make sure you have received all new Hostelworld bookings correctly in FrontDesk Master, and add them to the system manually if necessary.

As soon as Hostelworld fixes the issue, we will let you know immediately.

Best regards,
FrontDesk Master Team

****

Estimados Clientes:

Hostelworld está experimentando problemas con el envío de nuevas reservas a los channel managers y con recibir las actualizaciones de disponibilidad y precios. Están trabajando en la solución. Por favor, asegúrense de que han recibido todas las nuevas reservas de Hostelworld correctamente, y añádanlas al sistema manualmente si es necesario.

En cuanto tengamos noticias sobre la resolución del problema, se lo haremos saber enseguida.

Atentamente,
FrontDesk Master Team