Month: July 2018

Non-Refundable Rate in Hostelworld

Hello everybody!

If you use Non Refundable rate in Hostelworld:

Please do not map the rate in Channel Manager (see here). Hostelworld informed us that they will not roll out direct price updates for Non-Refundable rates until late October and FrontDesk Master must remove this functionality until then. If you keep the rate mapped, the system tries to send updates what results in the error returned by Hostelworld and may affect Standard Rate updates.
We will make necessary adjustments to allow only recognizing Non-Refundable bookings until this time.
In case of an doubts or questions, do not hesitate to contact support@frontdeskmaster.com.

Thank you!

—  Best Regards,
FrontDesk Master Team

Hostelworld API Outage

Dear customers,

We are sad to inform that Hostelworld is experiencing issues with its API. Please note that the problems happened several times within last 2 weeks and unfortunately there is nothing FrontDesk Master can do to overcome it.

We all hope the API stability will be improved soon and irrespective of the root cause we apologize for the inconvenience.

FrontDesk Master Team