More good news!

Hello everyone,

We hope that you are doing well. See below some new features available in FrontDesk Master.

More good news coming soon.

Best,
FrontDesk Master Team

Important! Read please: A better control of checked-out and checked-in reservations

We have implemented some extra rules and permission related to controlling who and when can edit checked-in and checked-out reservations. They will help you to avoid unauthorized changes in bookings.

Please read these articles:

1) Editing checked-out bookings is limited now

2) Editing check-in bookings is limited now

Dashboard improvements and new modules

We have improved FrontDesk Master dashboard. Please check this article about the newly available modules.

MAIN CARDS

LIVE FEED

BOOKING PICKUP

ACCOUNT CASH FLOW

OCCUPANCY & REVENUE

ACCOMMODATION PROJECTIONS

CURRENT SHIFT SUMMARY

Task module

Now you can add tasks and connect them with reservations.

  1. How to add a task and link it with a reservation?
  2. How to search for bookings with tasks?
  3. How do task notifications work?
  4. How to mark the task as complete?

Specific city tax for private rooms only

We have added an extra option which allows applying the city tax only for private rooms.

Different taxes for different periods

Now you can set up different accommodation and sale taxes for different periods.

Manage occupancy prices on Booking.com directly from FrontDesk Master

Now you can manage your occupancy prices for private rooms on Booking.com directly from the system instead of setting them up on the Extranet.

Click here in order to see how to make it work!

SPOILER ALERT! Automated, rule-based calculation of occupancy prices will be released soon!

More options to collect pre-payments with Stripe on your Booking Engine

Just a reminder. You can use Stripe to collect pre-payments (or payments for non-refundable reservations) in your booking engine on your website. 

Now you can charge not only a booking percentage but also you can make a pre-payment equal to a certain number of nights. 

New Booking Search window

We have added a new tab in Reservation View that allows searching and filtering bookings more flexibly and effectively. 

Guest profile

Check your guest profiles in FrontDesk Master. You can find information about a specific guest in one place.

Daily Revenue report

Check your daily revenues in our new report!

Click on the underlined value in order to see the related reservations or transactions.

Extra fields in the Guest List report

Now you can extract more information about your guest by using extra fields in the Guest List report.

ID type for Brasil

We have added extra ID types for Brazilian properties!

Filter your bills by the due date!

We have added an extra filter for you to make finding your bills easier.

Improvements of Reservation Payments report

Now you can filter your reservation payments by stay date. We have also added an extra summary table to this report.

Extra invoice table for Spain

You can now use a new table {InvoiceItemsTableSpainIII} in Spanish on your invoices!

Booking list improvements

Now you can check and uncheck the statuses with one click on your bookings list.

Check here how to see more columns.

We have also added some extra columns there!

Staff sales improvements

Now your staff sales will be automatically saved on the default account you set up for a specific item.

Pre-paid bookings from Dorms.com

Now you can immediately register the payments from pre-paid bookings you receive from Dorms.com!

Export Account Balance report to Excel

Now you can export your Account Balance Report to CSV format and open it in Excel!

Free Google Hotel links

Do you use FrontDesk Master booking engine? Now you can make your property appear on free Google Hotel links. Check this link to see how to enable it.

Avoid errors while moving reservations!

When you move a reservation, the system will show in the pop-up extra information about what details are going to change. This will help you to avoid unwanted date or room type changes.

Consumption date for returned items

The consumption date information for returned items was added in the sales tab.

Stay date filter in OTA metrics report

Now you can filter the information by stay date in OTA metrics report.

Make refunds via Stripe!

Now you can not only take payments via Stripe but also make refunds!

 

Strategies for 730 days!

Now you can set up strategies for 730 days!

An easier way of extending bookings

Now you can extend your bookings in an easier way directly from right-click menu.

Change credit card details

Now you can delete the existing credit card and add new details.

New keys for emails and printouts!

We have added some extra keys for emails and printouts that will extract for you the following information:

  • Booking method
  • ID type
  • Arrival time
  • Referral
  • List of reservation room types
  • Reservation and guest extra fileds

New date filters in Guest Demographics and Nationality Behaviour reports

 

 

Rounding prices

You don’t use decimals or tenths? You would like to round your prices? Now you can do that. Please read this article about the new rounding rules feature!

Other important bug fixes

  • DEV-7910 Shift audit – shift transactions out of order
  • DEV-7867 Permissions problems
  • DEV-7861 Daily Revenue – incorrect extras tax values with Show Details option
  • DEV-7841 Problem with editing booking engine items
  • DEV-7827 Can’t add a guest to the blacklist if there are guest notes
  • DEV-7811 City tax – inconsistency in reports
  • DEV-7730 Problem with city tax value on in InvoiceItemsTableSpainIII
  • DEV-7628 Notification emails not sent
  • DEV-7078 Booking Engine – max guests restriction not working
  • DEV-7028 Popup about occupied room appears when it should not
  • DEV-1552 Split and availability problem

Become a founder, investor, or CEO!

Guestbuddy.io is an upsell, online check-in, and guest engagement platform that has been developed in 2019. Sadly, its commercialization was stopped due to COVID-19.

Currently, Guestbuddy is looking for people who would be interested in joining the team as founders, investors, or executives. This is an opportunity to get involved in the early-stage startup and experience its launch and growth.

If you are interested, and you’d like to receive more information please contact Guestbuddy at info@guestbuddy.io.

Best, 

FrontDesk Master Team

P.S. Please note that financial investment will be a requirement. The offer is intended for people who are looking for business opportunities.

IMPORTANT!

Dear Partners,

We were experiencing issues with reservations from Booking.com, HostelWorld and Expedia due to a third party problems. The problem is solved. Please check the reservations made starting from 30.04 untl 01.05. If some of them are missing please enter them manually.

Apologize for the inconvenience.

Best regards,
FrontDesk Master Team

****

Estimados clientes:

Hemos estado experimentando problemas con reservas de Booking.com, HostelWorld e Expedia debido a problemas de terceros. El problemema está resuelto. Por favor, revisen las reservas hechas comenzando desde el 30.04 hasta el 01.05. Si faltan algunas, colóquenlas manualmente en el sistema.

Disculpen las inconveniencias.

Atentamente,
FrontDesk Master Team

Server maintenance

Dear Partner,

We would like to inform you that FrontDesk Master will be undergoing server maintenance on Monday, January 24th 2022, between 6:30 AM and 9:30 AM GMT.

Please note that during the mentioned hours the system will be available, however, any system settings won’t be saved. Changes made in reservations will be saved.

Apologize for the inconvenience.

Best regards,

FrontDesk Master Team

Recommend FrontDesk Master to a friend and earn money!

Do you remember that by recommending FrontDesk Master, you can earn $150? (or $60 for recommending our channel manager)

 

All you have to do is invite a friend or other property owner to try our system. We’ll give them 10% off from their first invoice, too. Getting started is easy!

You can either:

  • send an email to your industry friends introducing FDM, where you CC also our Account Manager, Magda – magda@frontdeskmaster.com or 

  • send her a message with your friend details via WhatsApp: +44 2032909828.

 

And we will take it from there.

Finally some good news!

Hello everyone,

We hope that you are doing well. 

See below exciting new features we released for you in FrontDesk Master. 

More good news coming soon.

Best,

FrontDesk Master Team

Connect your Booking Engine with Google Analytics or Tag Manager to track conversion

If you need detailed information about your Google Ads campaigns, you can now use to the fullest extent Google Analytics E-commerce tools.

Click HERE to see how to connect your Booking Engine with Google Analytics and track your conversions!

Collect credit card payments directly from FrontDesk Master (Stripe)

You can now simply right-click on any Booking.com reservation and collect the payment from the guest’s credit card.

Click HERE to see how to enable the connection and start using it!

Send room availability directly to guest's WhatsApp!

WhatsApp is everywhere. Now, directly from FrontDesk Master, you can quickly send room quote to your guest via WhatsApp!

Click 
HERE in order to see how it works. 

How did 8 different properties increase their revenues by an average of 19%, with Pricepoint?

Hello everyone,

We have carried a study on 8 different properties across 5 countries: the USA, Brasil, Hungary, Poland, and Spain.

They all used Pricepoint (revenue management system integrated with FrontDesk Master) in the background on autopilot. 

  • Overall, all properties were observed for an average of 4.3 months or 131 days, between June 2019 and August 2020. 
  • During that time these properties noticed a 19%‌ ‌average‌ growth ‌in‌ ‌revenue‌ ‌and‌ a 13.4% ‌average‌ ‌growth ‌in‌ ‌occupancy‌. 

Pricepoint RMS is an investment in the success of your property that is proven to pay for itself.

If you would like to see the whole case study, you can check the Pricepoint website here.

To receive a free consultation, hit the button below to sign up, or send an email to info@pricepoint.co

Hola a todos,

Hemos realizado un estudio sobre 8 propiedades diferentes en 5 países: EE. UU., Brasil, Hungría, Polonia y España.

Todos usaron Pricepoint (sistema de gestión de ingresos integrada con FrontDesk Master) en segundo plano en autopiloto.

  • En general, todas las propiedades se observaron durante un promedio de 4,3 meses o 131 días, entre junio de 2019 y agosto de 2020.
  • Durante ese tiempo, estas propiedades notaron un 19% de crecimiento “promedio” en los ingresos y un 13,4% de crecimiento promedio en la ocupación. ‌

Pricepoint RMS es una inversión en el éxito de su propiedad que se ha demostrado que se amortiza sola.

Si desean ver el estudio de caso completo, pueden consultar el sitio web de Pricepoint.

Para recibir una consulta gratuita, presione el botón de abajo para registrarse o envíe un correo electrónico a info@pricepoint.co

Olá pessoal,

Realizamos um estudo em 8 propriedades diferentes de 5 países: EUA, Brasil, Hungria, Polônia e Espanha.

Todos eles usaram o Pricepoint no modo piloto automático.

  • No geral, todas as propriedades foram observadas em média 3 a 4 meses ou 131 dias, entre junho de 2019 e agosto de 2020.
  • Durante esse tempo, essas propriedades notaram um “crescimento médio” de 19% na “receita” ‌e‌ um “crescimento médio” de 13,4% na “ocupação”. ‌

O Pricepoint RMS é um investimento no sucesso da sua propriedade que comprovadamente se paga.

Se desejar ver todo o estudo de caso, você pode verificar o site Pricepoint.

Para receber uma consulta gratuita, clique no botão abaixo para se inscrever, ou envie um e-mail para info@pricepoint.co

Google announced free hotel booking links

Hello everyone,

Recently Google has announced hotel free booking links.

“With free booking links, your booking site can appear across Google when users search for hotels. You can connect with more travelers and drive more bookings at no cost.

Free booking links display your site name or hotel name along with the room rate for the itinerary selected, allowing you to show the best rate to travelers. When users click on your link, they’ll be taken directly to the landing page you provide.”

If you are interested in being listed, reach out to our support team and we will help you to connect: support@frontdeskmaster.com

Have a great day!

FrontDesk Master Team

Hola a todos,

Recientemente, Google ha anunciado enlaces de reserva gratuita de hoteles.

“Con los enlaces de reserva gratuitos, su sitio de reservas puede aparecer en Google cuando los usuarios buscan hoteles. Puede conectarse con más viajeros y generar más reservas sin costo alguno.

Los enlaces de reserva gratuita muestran el nombre de su sitio o el nombre del hotel junto con la tarifa de la habitación para el itinerario seleccionado, lo que le permite mostrar la mejor tarifa a los viajeros. Cuando los usuarios hagan clic en su vínculo, serán dirigidos directamente a la página de destino que proporcionó “.

Si está interesado en aparecer en la lista, comuníquese con nuestro equipo de soporte y lo ayudaremos a conectarse: support@frontdeskmaster.com

Que tengan un buen día!

FrontDesk Master Team

Olá para todos,

Recentemente, o Google anunciou links gratuitos de reservas para hotéis.

“Com os links gratuitos para reservas, seu site pode aparecer no Google quando os usuários buscarem por hotéis. Você pode se conectar com mais viajantes e gerar mais reservas sem aumentar custos.

Links gratuitos para reservas mostram o nome do seu hotel ou site junto com o valor do quarto para o itinerário buscado, permitindo que você mostre a melhor tarifa para os viajantes. Quando os usuários clicam no seu link, eles são diretamente direcionados para o endereço que você definir.”

Se você está interessado, entre em contato com o nosso suporte técnico e ajudaremos você com a conexão: support@frontdeskmaster.com

FrontDesk Master Team