Dear customers,
We would like to inform you that earlier today 15.05.2025 there was a temporary issue with the channel manager, which may have caused some reservations not to be downloaded into the system on time.
The issue has now been resolved, and the channel manager is functioning normally. All new bookings should now be received correctly and without delays.
In the meantime, we kindly ask you to check if all recent reservations are present in your system. If you notice any missing bookings, please add them manually and ensure the correct Reservation ID is entered in the Reservation Details field.
We apologize for any inconvenience this may have caused and appreciate your attention and understanding. If you have any questions or concerns, feel free to reach out us at support@frontdeskmaster.com.
Best regards,
FrontDesk Master Team